Enrollment blocked: app enrollment unavailable, no reply from support (Case 20000133539681)

Developer Tools & Services Apple Developer Program
Hamit OP
Created 3w
Replies 3
Boosts 0
Views 291
Participants 3

Hello,

My Apple Developer Program enrollment has been pending for several weeks and I am now completely blocked.

Timeline:

  • Submitted individual enrollment through the web. Status never activated.
  • Received a reply from Developer Support (Case 20000133539681) stating there was a payment issue, and suggesting I resubmit my enrollment using the Apple Developer app.
  • I replied to confirm that I want to reenroll using the app, as instructed.
  • I have received no response since.

Current blocker: In the Apple Developer app, the "Enroll Now" button is disabled and shows: "Enrollment through the Apple Developer app is not available for this Apple Account."

It appears my existing pending enrollment must be cancelled on Apple's side before the app enrollment path becomes available. I cannot proceed on my own.

What I am requesting: Could someone review my case and cancel or reset the existing pending enrollment order, so that I can resubmit through the Apple Developer app as Developer Support advised?

Case number: 20000133539681 Country: Türkiye Enrollment type: Individual Two-factor authentication: enabled

Thank you.

Replies  3
Boosts  0
Views  291
Participants  3
Apple Developer Support OP
Apple
3w

Upon reviewing your case, we can see that Developer Support has received your latest email which is being worked on. We also noticed that new information did not reflect your account correctly in order for you to enroll through Apple Developer app which now has being resolved. You can try to enroll through Apple Developer app again and if the same issue persist, you can wait till the Developer Support get back to you.
Hamit OP
2w

Update: Apple resolved the account issue and "Enroll Now" is now active — thank you.

However, I am now blocked at the ID verification step. I have attempted it 5 times with a valid government-issued photo ID, capturing both front and back on a plain matte surface with good lighting and sharp focus. Every attempt fails with:

"Upload Error — Your identity couldn't be verified because the image you submitted is unclear or obscured."

Per Apple's documentation, identity verification using a method other than the Apple Developer app is possible by contacting support. Could you please enable an alternative verification path for my account, or advise how to submit my ID documents manually?

Case 20000133539681 Region: Türkiye Enrollment type: Individual
constantout OP
2w

Dealing with a similar issue here. I have been waiting 1 month for Apple to verify my documents.

My membership expires in 5 days, without an option to renew.

Enrollment blocked: app enrollment unavailable, no reply from support (Case 20000133539681)
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