Apps stuck since 3 August, support tickets unanswered

hi,

my two submissions have been sitting in Waiting for Review with no movement and no contact from anyone at Apple. Both are first submissions of new apps.

d6267043-7934-4b03-ac2d-17b14a70720b submitted 3 August 2026 - 12 days.

9e55f0b8-def8-4741-95bd-2f50e63cc65d submitted 7 August 2026 - 8 days.

Not one of them has ever moved to In Review. Resolution Center is empty, there are no metadata or information requests, and nothing has been cancelled or resubmitted. Both are the original submission sitting untouched in the queue.

I opened App Review Status cases for both. Neither has had a reply. These are not complex apps: a few screens each, no backend, no external database, no user authentication.

The stated turnaround is 48 hours for most submissions. Twelve days is six times that, and I have no way to tell how much longer it will be. Judging by how many similar posts are on this forum right now, this is not an isolated case, and a backlog that nobody acknowledges is a far worse experience to build against than a long queue that is stated up front.

Would be helpful if someone from App Review looked at these two cases

They have no service 😔, I send them 4 mails for the same case since 7th of this month but no one answered me and I am still sending and got no response for this day, I am surprised that one of the biggest companies in the world have no customers service to reply our problems and solve it, and that’s absolutely a shame, and sometimes I think that if I will do a company while waiting them I will finish it and I will have better customer service than them. I hope that they’ll employee a whole customer service to serve us and the other customers like us🙏.

Apps stuck since 3 August, support tickets unanswered
 
 
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