Account suspended under DPLA 14.8(a) – compliance documents provided over a week ago

App Store Distribution & Marketing App Review
Viktorianec OP
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My Individual Developer account (Team ID: SU8NVE3Z6C) has been suspended due to an automated compliance check regarding digital assets, citing Sections 14.8(a) and 2.8 of the DPLA.

I have a clean 13-year track record on the App Store. On September 23, immediately after receiving the automated notice, I submitted all requested documentary evidence directly to provider_review. I provided my official residence documents and description of my apps. They do not involve custody, exchange, trading, or transmission of digital assets, nor do they violate any applicable laws.

It has now been over a week since I submitted the full documentation. My entire portfolio of apps remains removed from the App Store. This prolonged downtime is causing severe ongoing financial loss and severely disrupting the experience for my active subscribers.

Could an Apple Community Specialist or a senior support engineer please help escalate this review? I have provided everything asked of me and urgently need my account access restored.

Thank you in advance for your assistance.

Replies  5
Boosts 5
Views  873
Participants  3
aderiushev OP

Same situation here. Individual developer account; automated suspension notice from provider_review on 23 September citing DPLA 14.8(a) and 2.8 regarding digital assets. I replied the same day with my residence permit, municipal registration and tax-residency certificate. No response since, and all my apps have been removed from the App Store, including ones with no connection to digital assets. Posting so the pattern is visible — this appears to be a batch of notices sent on the same date.
Viktorianec OP

More than two weeks without any response seems like a major problem. No one has contacted us, confirmed receipt of the documents, or answered our questions.
aderiushev OP

sorry i can't reply for the question above (some forum error) but I'm in the same situation still.. no one contacted me, just abs. silence
Enzo Sterro OP

Same here. Replied to that email the next day, got nothing back. Followed up a week later, still nothing. Opened a support ticket, no response either.
Viktorianec OP

It's been over a month without a response. I'd like to see more transparency from Apple. Right now, it looks like an automated system has frozen dozens of accounts for unknown reasons.