App "In Review" since September 24 (4 weeks), two support cases with no update

App Store Distribution & Marketing App Review
Epocra OP
Created
Replies 11
Boosts 3
Views 725
Participants 11

Our iOS app has been sitting in "In Review" for four weeks and we have not been able to get a status update through any channel, so I'm posting here in case someone from App Review can take a look.

App: Epocra, iOS, version 1.0, build 268
Apple ID: 6813697639
Status: In Review since September 24, as Developer Support confirmed on October 1

Timeline

  • Sept 22: build 267 rejected under 2.1(a), a launch crash on iPad Air running iPadOS 27. Fixed the same day and resubmitted as build 268.
  • Sept 22: a reviewer signed in to the demo account that evening. No activity since.
  • Sept 28: opened a status request through Contact Us, case 102979044954. On Oct 1 Developer Support replied that the review was "outside of our normal timeframe" and that the review team had been notified. Nothing since.
  • Oct 5: second status request, case 102986888342. Acknowledgement only.
  • Oct 9: replied in the App Review message thread for the submission citing both cases. No response.

We have not changed anything on the submission while it is in review so we don't reset the queue. The app is a business phone app (CallKit and PushKit VoIP with server-side call recording and a consent screen on first launch). The review notes include a demo account, a walkthrough video, and a phone number the reviewer can call to test inbound calls.

Is there anything else we should be doing to get this looked at, or can someone from App Review check on it? Happy to provide anything that would help.

Answered by Epocra in 912840022

Final update: approved.

Full timeline for anyone who finds this thread later:

  • Sept 22: build 267 rejected under 2.1(a), a launch crash on iPad Air running iPadOS 27. Fixed the same day and resubmitted as build 268.
  • Sept 22: a reviewer signed in to the demo account that evening.
  • Sept 24: build 268 entered In Review.
  • Sept 28: status request through Contact Us (case 102979044954). Oct 1: Developer Support said the review was outside their normal timeframe and the review team had been notified.
  • Oct 5: second status request (case 102986888342). Acknowledgement only.
  • Oct 9: replied in the App Review message thread citing both cases. No response.
  • Oct 25: after 31 days in review, the reviewer came back with three specific changes. One of them was an explicit consent screen before any call recording or transcript is sent to third-party AI services, covering guidelines 5.1.1(i) and 5.1.2(i).
  • Oct 25: all three changes made the same day.
  • Oct 26: resubmitted as build 270, with iPhone Duo support included.
  • Oct 28: approved, about two days after resubmitting.
Replies  11
Boosts 3
Views  725
Participants  11
Epocra OP

Still waiting. 30 days and counting
Epocra OP

This is ridiculous. In review now for 33 days.
Epocra OP

Quick update. After a month in Apple’s review queue, we finally heard back today. The reviewer asked for a few specific changes. All changes were done the same day, and the app is resubmitted as of tonight, with the iPhone Duo support included.

Just keeping this thread as a log for anybody else going through the process.
okanaslan OP

We're having similar experience. It's been 2 weeks now. Do you know how we can get review teams attention?
oner177 OP

waiting 65 days
Arman-Zohrabyan OP

Waiting for 2 weeks. We paid $100 for a year, and now it turns out we have to wait six months for our application to be either approved or rejected... amaizing.
thatsjet OP

3 weeks now for us. Google approved the exact same (Flutter) app in 2 days. <sigh/>
FactonHub OP

Waiting for 3 weeks now, still on the same page (waiting for review), Not heard anything from them, raised multiple expedited app review requests but no use.
FelixDaemmrich OP

Good Luck! Im waiting september for over three weeks for only one build. Now waiting since 15 october, no answer from apple after several support tickets.

App ID: 6747684577
TheWonderingEnglishman OP

This is insane! I've been waiting 2 weeks now - no way to speak to a human being. No updates that they are even looking at the app! What is going on Apple?
Epocra OP
Accepted Answer

Final update: approved.

Full timeline for anyone who finds this thread later:

  • Sept 22: build 267 rejected under 2.1(a), a launch crash on iPad Air running iPadOS 27. Fixed the same day and resubmitted as build 268.
  • Sept 22: a reviewer signed in to the demo account that evening.
  • Sept 24: build 268 entered In Review.
  • Sept 28: status request through Contact Us (case 102979044954). Oct 1: Developer Support said the review was outside their normal timeframe and the review team had been notified.
  • Oct 5: second status request (case 102986888342). Acknowledgement only.
  • Oct 9: replied in the App Review message thread citing both cases. No response.
  • Oct 25: after 31 days in review, the reviewer came back with three specific changes. One of them was an explicit consent screen before any call recording or transcript is sent to third-party AI services, covering guidelines 5.1.1(i) and 5.1.2(i).
  • Oct 25: all three changes made the same day.
  • Oct 26: resubmitted as build 270, with iPhone Duo support included.
  • Oct 28: approved, about two days after resubmitting.