I first submitted my Apple Developer Program organization enrollment on 25 September 2026, 26 days ago. I'm now stuck in a loop between Developer Support, payment and identity verification, and I'd appreciate any guidance.
Timeline:
- I enrolled my U.S. LLC in the Apple Developer Program on 25 September 2026.
- Apple Developer Support asked for identity and business documents. I sent them by email through the manual verification process.
- My organization enrollment was approved.
- When I tried to pay the $99 membership fee, the payment failed. I tried several Visa and Mastercard cards, both U.S. and non-U.S.
- I contacted the banks that issued the cards. They confirmed they never received an authorization request from Apple for any of these attempts.
- Developer Support then told me to restart enrollment through the Apple Developer app.
- In the Developer app, I'm now stuck at identity verification. I can't get past it to choose between Individual and Organization enrollment.
- I'm using a valid passport, but the app never completes identity verification.
- Support asked for screenshots and screen recordings of the problem. I sent them, but I haven't had a meaningful update since.
What confuses me most is that my identity and organization documents had already been verified manually before I was sent to the Developer app.
What I'm asking for
I'm not asking to bypass Apple's verification requirements. I'm asking whether Developer Support can either:
- move my enrollment back to the manual identity verification process that already worked, or
- manually review why identity verification is failing in the Developer app.
My existing support case has stopped responding, even though I've followed up.
If someone from Apple Developer Support sees this, I'd be very grateful if you could look into it, or tell me how to get the enrollment escalated to the right enrollment or identity verification team.
I can share my Enrollment ID, support case numbers, Feedback Assistant ID and other account details privately.
Thank you.
