New app “Waiting for Review” since October 11, no response yet

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Created 2d

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Hi everyone,

I’m a college student who runs a small business with my brother, and I submitted our first app, TheCircadianBros App, for review on October 11. It has been “Waiting for Review” for 10 days now. This is following a rejection on a previous submission for not following Guidline 4. I fixed the issue and resubmitted the app promptly.

I know review times vary, and I’m not asking to skip the line. I just want to make sure the submission hasn’t stalled. So far I’ve:

-Emailed App Review (never got a response)
-Sent a message through the App Review page in App Store Connect (never got a response)
-Requested an expedited review
-Called Developer Support (I waited on hold for over an hour and had to hang up for class)

All of our agreements, tax, and banking information are active, and I don’t see any messages or issues in App Store Connect.

If someone from App Review could check whether anything is blocking our submission, or whether there’s something I should do on my end, I’d really appreciate it. Thank you for your time.

Submission ID: 979e542c-c08e-45e9-81ad-afb0c16f7667
Apple ID: 6789722310

Answer 1 · 1d

Pokpong OP

1d

Since you already fixed the rejection and resubmitted, I’d first confirm the current version and build are the ones attached to the submission and that App Store Connect shows Waiting for Review, with no action requested in the Resolution Center. Apple’s 24/48-hour review figures are goals, not a guarantee, and it says first submissions can take longer. At 10 days, it’s reasonable to follow up once through your existing support case and ask whether the submission is correctly queued or needs anything from you. I’d avoid withdrawing and resubmitting just to restart the clock. Apple’s status guide: https://developer.apple.com/help/app-review/after-submitting-for-review/review-status

Answer 2 · 1d

pjetski OP

1d

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.