Dear Apple Support Team, Hello! I am currently developing the in-app subscription functionality using Apple IAP API and have encountered a serious technical issue while processing subscription data. I would like to report this issue to you. Issue Description: When calling the subscription API endpoint, the same OriginalTransactionId returns inconsistent results. Specifically, a particular transaction ID (let's call it TransactionId_A) should belong to the subscription order with OriginalTransactionId_A, but it is currently incorrectly associated with OriginalTransactionId_B. This issue severely affects our ability to accurately manage and process subscription data. Here are the relevant log details for your reference: API Endpoint Requested: https://api.storekit.itunes.apple.com/inApps/v1/subscriptions/{TransactionId_A} (Note: The link is a placeholder for the actual API endpoint.) Log Information on February 21, 2025, at 09:40:09: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_A}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } Log Information on March 21, 2025, at 09:38:49: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_B}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } From the above logs, it is evident that the same transaction (TransactionId_A) returns different OriginalTransactionId values at different times, which is clearly not expected and severely impacts our ability to correctly process and manage subscription data. I hope you can address and investigate this issue as soon as possible. If you need any further information or assistance, please feel free to contact me. Thank you for your support! Best regards!

You can still renew your membership within the next 8 days and your apps will remain available on the App Store during this time. Open the Apple Developer app on your iPhone, iPad, or Mac. Sign in to your account, tap/click Renew, and follow the prompts. I'm getting this message but renew button is not visible in Developer App or on website. How to to renew?

I'm developing storekitV2, my app is providing the way to refund some product, and I use method below. func beginRefundRequest(in scene: UIWindowScene) async throws -> Transaction.RefundRequestStatus however when i call the method, the modal view presented but the view shows error with message 'cannot connect'. when I select retry button, something done with indicator and get same result. how can I solve this problem?

I try to call Get Transaction Info from App Store Server API, and the transactionId is for a Non-consumable type product, but it is odd that there are so many different transactionId and they have a same originalTransactionId { "bundleId": "${bundleId}", "environment": "Production", "inAppOwnershipType": "PURCHASED", "originalPurchaseDate": 1691220528000, "originalTransactionId": "${originalTransactionId}", "productId": "${productId}", "purchaseDate": 1691220528000, "quantity": 1, "signedDate": 1692590989925, "storefront": "USA", "storefrontId": "143441", "transactionId": "${originalTransactionId}", "transactionReason": "PURCHASE", "type": "Non-Consumable" } the defination of Non-Consumable is can only purchase once for same apple account. But why there would have originalTransactionId?

Hi there! Whenever I try to add a new Offer Code for my app's subscription, I get an unknown error. When I get to the last step of the "Create Offer for Codes" flow, I get an error that error reads "An error has occurred. Try again later." I have been getting this same error for over a week now, so any help figuring out how to add new offer codes would be greatly appreciated!

Our app offers auto-renewable subscriptions using StoreKit Original API for In-App Purchase and App Store Server Notifications V1. Starting around 2025-03-15, we found some cases where original_transaction_id which was associated to web_order_line_item_id of already purchased subscription had changed in the receipt information of verifyReceipt response or App Store Server Notifications V1. The detailed steps are: Around February 2025, re-purchase from the app the same subscription product which was canceled and expired some time ago, using StoreKit Original API for In-App Purchase Receive the following 2 notifications from App Store Server Notifications V1 almost at the same time INITIAL_BUY DID_CHANGE_RENEWAL_STATUS In both notifications, latest_receipt_info contains the receipt for the re-purchased subscription period with new original_transaction_id and web_order_line_item_id pending_renewal_info contains both new original_transaction_id and original one which was generated at first purchase, and original one has "is_in_billing_retry_period": "1" Starting around 2025-03-15, the following happens When we receive another "DID_CHANGE_RENEWAL_STATUS" notification from App Store Server Notifications V1, original_transaction_id which is associated to web_order_line_item_id of the re-purchased subscription period has changed back to the original one (the one which was generated at first purchase) in latest_receipt_info. When we call verifyReceipt with the receipt obtained from appStoreReceiptURL, the response does not seem to contain new original_transaction_id which was generated at re-purchase We have some questions regarding this original_transaction_id behavior. When a user re-purchase the same subscription product which was canceled and expired some time ago, it seems that new original_transaction_id is generated. Is this an expected behavior? If yes, it seems that, at some point, original_transaction_id which is associated to web_order_line_item_id of the re-purchased subscription changed back to the original original_transaction_id which had been generated at first purchase. Is this an expected behavior? What triggers the original_transaction_id change to the original one? Is it related to some user actions or subscription status change?

Our application is currently under review, and we are still facing issues because we receive a 401 Unauthorized response from the App Store Connect API when using the production environment. Our app integrates with Chargebee for subscription management, and in production, Chargebee is unable to authenticate with the App Store Server API. This results in a 401 Unauthorized error, preventing the user’s subscription from being synced correctly into our system. Interestingly, the same configuration works in the sandbox environment, but fails in production. We’ve tried authenticating using JWTs generated from multiple keys (including App Store Connect API / Team Keys with both Admin and App Manager access, and also In-App Purchase keys), all with the same result — sandbox access works, production does not. Here is our example code for testing with JWT token: const jwt = require('jsonwebtoken'); const fs = require('fs'); const https = require('https'); const config = { keyId: '<key_id>', issuerId: 'issuer_id', bundleId: 'bundle_id', privateKey: fs.readFileSync('path_to_key') }; const { keyId, issuerId, bundleId, privateKey } = config; const now = Math.floor(Date.now() / 1000); const jwtToken = jwt.sign( { iss: issuerId, iat: now, exp: now + 60 * 10, // 10 minutes is fine for test aud: 'appstoreconnect-v1', bid: bundleId }, privateKey, { algorithm: 'ES256', header: { alg: 'ES256', kid: keyId, typ: 'JWT' } } ); console.log('Generated JWT:\n', jwtToken); // prod const originalTransactionId = '<prod_transaction_id>'; const hostname = 'api.storekit.itunes.apple.com'; // sandbox // const originalTransactionId = '<sandbox_transaction_id>'; // const hostname = 'api.storekit-sandbox.itunes.apple.com' const options = { hostname, port: 443, path: `/inApps/v1/history/${originalTransactionId}`, method: 'GET', headers: { Authorization: `Bearer ${jwtToken}`, 'Content-Type': 'application/json', }, }; const callAppStoreConnectApi = async () => { const req = https.request(options, (res) => { console.log(`\nStatus Code: ${res.statusCode}`); let data = ''; res.on('data', (chunk) => { data += chunk; }); res.on('end', () => { console.log('Response Body:\n', data || '[Empty]'); }); }); req.on('error', (e) => { console.error('Request Error:', e); }); req.end(); }; callAppStoreConnectApi(); With this code, we were able to authenticate successfully in the sandbox environment, but not in production. I read in this discussion: https://developer.apple.com/forums/thread/711801 that the issue was resolved once the app was published to the App Store, but I haven’t found any official documentation confirming this. Does anyone know what the issue could be?

I've been struggling to work with the Storekit framework and specifically to find the current Storefront used by the user of the app. Context : My app needs to behave differently depending on the country of the user. For me relying on Locale.current.region?.identifier does not seem very reliable, the user can change it really easily. I'm trying to use the Storekit framework like so : if let storefront = await StoreKit.Storefront.current{ return storefront.countryCode } As per Apple's Storekit documentation : Use current to determine a customer's current storefront region and offer in-app products suitable for that region. You maintain your own list of product identifiers and the storefronts in which you make them available. But I just can't find out what I need to change in my current configuration to get another country. The code keeps returning my original storefront (which is France) I've tried login in with a sandbox user defined on another country. Changed all settings on my device to another country. Changed my Apple's account region as described here. Also tried to logout from everything. The only thing that works is setting a local .storekit file as described here and changing the default storefront. Is Xcode overriding the default storefront when building on debug or TestFlight? does anyone know how can I test different storefronts with sandbox users without the local storekit file ? Thank you in advance.

Hello all, I am new to implementing payments in an app, and thus completely at sea here. I have created a small app that I have set a one-time (non-consumable) payment for a premium version. In the Xcode simulator (on all platforms) and on any physical test devices I have tried, the payment works as expected. I have a sandbox account and various test accounts, both dummy and actual real accounts (friends and family). Everywhere everything works perfectly fine. Yet, when I submit for review I get a rejection with this contents: We found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, the app still failed to load the in-app purchase. Please review the details and resources below and complete the next steps. Review device details: Device type: iPad Air (5th generation) OS version: iPadOS 18.6 Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. Additionally, note that the Account Holder must accept the Paid Apps Agreement in the Business section of App Store Connect before paid in-app purchases will function. Resources Learn how to set up and test in-app purchase products in >the sandbox environment. Learn more about validating receipts with the App Store. Steps I have done: I have signed all agreements and all bank account details are in order. Everything in the In-app-purchases section of the AppStoreConnect in an Active state. I have triple checked that the configuration of the in-app purchases is correct (product IDs, amounts, etc.) I have created test accounts and tested in sandbox What I don't understand from the reviewer's response is what receipts validation are they talking about? I have no payment servers (the whole concept of using Apple's in-app-purchases service is to not have to deal with my own payment implementation). The StoreKit documentation specifically reads: For each transaction that represents a current purchase, your app delivers the purchased products. To validate purchases, you can verify transactions on your server, or rely on StoreKit’s verification. So now I am confused. The reviewer's response is so vague, and so completely deprived of details that I have no idea what to do... Does the problem concern the product purchase trigger and the that in production environment it does not trigger? Is it that I haven't implemented a receipt validation? Do I need to? Although the documentation mentions that it can be done by StoreKit, I couldn't find anything concerning how to do it :( Can someone give me a hand please? Cheers, Alex

We have implementend Storekit 2 in our app, for one time purchases and subscriptions, so it is iOS15 and higher only. Everything works fine, but now we want to add App Store promotions for our IAP's. That doesn't work because the App requires the app to implement SKPaymentTransactionObserver How to Promote Your In-App Purchases Make sure your app supports a delegate method in SKPaymentTransactionObserver. You can choose to customize which promoted in-app purchases a user sees on a specific device by implementing SKProductStorePromotionController. The problem is that this observer is part of the original Storekit API and not of the new one. What can we do to make this work with the new Storekit 2 API?

Hello, I’m experiencing an issue with StoreKit 2 when passing a new appAccountToken for each purchase request. Case-ID: 15948169 (for DTS reference) Description of the Problem When initiating a purchase, I generate a new UUID to use as the appAccountToken: let serverTransactionId = UUID() let options: Set<Product.PurchaseOption> = [ .appAccountToken(serverTransactionId) ] let result = try await product.purchase(options: options) Expected Behavior: Each new purchase should return the updated appAccountToken that I pass into the purchase options. Actual Behavior: The payload response after success always contains the same appAccountToken from the very first transaction. It ignores subsequent UUIDs I pass and keeps reusing the original one. This causes issues because the same identifier is being reused across multiple transactions, making it difficult to map purchases to the correct user session. Steps to Reproduce Generate a fresh UUID using UUID(). Pass it as .appAccountToken when calling purchase(). Complete the transaction in the sandbox environment. Inspect the payload response → The appAccountToken value is always the same as the first one used, not the newly provided one. Additional Info I do have a focused test project that reproduces this issue. The issue appears specific to appAccountToken persistence across multiple transactions. Has anyone else experienced this behavior with StoreKit 2? Is this expected (Apple caching the first token) or could this be a bug?

There is an issue with StoreKit. The line let products = try await StoreKit.Product.products(for: ids) doesn't always work correctly. Sometimes it returns an array with the correct data, and sometimes it returns an empty array. I'm passing the correct ids to products(for:). This problem only occurs when using the sandbox environment (in TestFlight builds). In the App Store version, everything works fine. StoreKit configuration is none. All IAPs are approved. Everything was working fine before this. The problem was discovered on May 1, 2025.

Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost Getting this error with: SKPaymentQueue.default().restoreCompletedTransactions() Implemented: func paymentQueue(_ queue: SKPaymentQueue, restoreCompletedTransactionsFailedWithError error: any Error) { <#code#> } Error returned is the 1005 error I listed above. The laptop works fine, it is connected to the internet just fine. The problem is connecting to the AppStore Simulator when the project target is intended for the Mac. I have an iOS project for this product and I do NOT get this problem with the transaction observer when the project target is iOS (iPhone, iPad). This problem only occurs on the M1 Laptop and the target is MacOS.

Dear Apple Support Team, We are currently implementing auto-renewable subscriptions in our iOS app and are testing the integration using the sandbox environment. On the iOS app side, the in-app purchase flow completes successfully and displays a "Purchase Successful" message. However, we are not receiving any server notification callbacks on our configured App Store Server Notifications (Sandbox) webhook URL. For your reference, the webhook URL we have set in App Store Connect (Sandbox) is: https://9c0f-182-79-123-254.ngrok-free.app/ios/webhook Despite successfully completing a subscription purchase in the sandbox, there is no evidence that the webhook is being triggered. We would appreciate your guidance in resolving this issue or confirming if there are any additional configurations or steps required on our end.

In my app’s IAP products, before enabling free trials, the App Store Server Notifications V2 callbacks all returned the correct notificationType. For auto-renewable subscriptions, when they were about to expire, the notificationType was either DID_RENEW or EXPIRED. A small number of cases(DID_FAIL_TO_RENEW) failed to renew due to billing issues, which was expected. However, after I enabled a 7-day free trial for the auto-renewable products, I noticed that in the App Store Server Notifications V2 callbacks, almost all users (except those who manually turned off auto-renewal) received notificationType = DID_FAIL_TO_RENEW. According to the documentation, DID_FAIL_TO_RENEW indicates a billing issue renewal failure, but in this case it seems like all renewals are being marked as failed. I’ve observed that for users who cancel during the free trial, the callbacks look normal: first a DID_CHANGE_RENEWAL_STATUS notification, then an EXPIRED notification when the trial ends. That flow seems correct. However, for users who do not cancel the trial, almost all callbacks show DID_FAIL_TO_RENEW. Does this mean every remaining user has a billing issue? I also noticed on the Developer Forums that other developers have reported the same issue — receiving a large number of DID_FAIL_TO_RENEW notifications specifically when free trials convert to paid subscriptions: https://developer.apple.com/forums/search?q=DID_FAIL_TO_RENEW Could someone clarify: under normal circumstances, when a free trial transitions to a paid subscription and fails, should the App Store Server Notifications V2 notificationType indeed be DID_FAIL_TO_RENEW, or should it be a different type(e.g. EXPIRED)? And is it expected behavior that almost all free trial conversions return DID_FAIL_TO_RENEW?

Hello. I launched my new mobile app Drop Pin Location to promote your business or brand on the go, on January 12, 2023. How can i market and campaign to get more daily users?

I have a macOS app where I am testing the in app subscription purchase using Xcode. When I trigger the purchase using this code, a dialog is shown in the upper right of my screen, which cannot be moved and just has a "cancel" button. How can I accept the test purchase? let result = try await product.purchase()

Hello, I am encountering an issue where I receive an App Store Server Notification V2 upon the purchase of a consumable item. I have configured the App Store Server Notification V2 endpoint to handle notifications related to subscription products. However, I did not expect to receive notifications for consumable purchases. The notification includes the following signedPayload decoded into the ResponseBodyV2DecodedPayload object with the following values: notificationUUID: 3cd6410b-0c89-4247-aba5-20710e79895e notificationType: null subtype: null The transaction information decoded from the ResponseBodyV2DecodedPayload object is as follows: transactionId: 2000000633622618 webOrderLineItemId: null productId: heart_2 To debug, I called the Get Notification History API of the App Store Server API, and the mentioned notification for the consumable product purchase is not included in the history. Only notifications related to subscription product purchases are retrieved. According to the notification type documentation, there is no explanation for cases where both notificationType and subtype are null, nor is there any mention of receiving notifications for consumable purchases. Therefore, I am uncertain how to interpret and handle this notification. Could you please provide an explanation or guidance on this issue? Thank you. References: https://developer.apple.com/forums/thread/737592 https://developer.apple.com/documentation/appstoreservernotifications/notificationtype

I have three questions about verify receipt I use this api （https://buy.itunes.apple.com/verifyReceipt）to verify receipt is success or not. But since last month, this interface has started to return an error(21002). I see this document (https://developer.apple.com/documentation/appstorereceipts/verifyreceipt) say its Deprecated. My question is, is the error suddenly returned recently because the interface has been deprecated or for some other reason? (I haven't modified my code about this recently) I can not understand this document: （https://developer.apple.com/documentation/appstorereceipts/validating_receipts_on_the_device） Does this mean that in the new version, as long as the app returns a payment success (purchaseDetails.status == PurchaseStatus.purchased), the payment is guaranteed to be successful, and my server does not need to request payment result verification from Apple's server? I try to use this (https://github.com/apple/app-store-server-library-java) to get TransactionInfo, but I dont konw to get Transaction status to know is success or not. my java server code : AppStoreServerAPIClient client = new AppStoreServerAPIClient(encodedKey, keyId, issuerId, bundleId, environment); TransactionInfoResponse response = client.getTransactionInfo(transactionId); (bug i can note get transaction status, how do i konw this Transaction is success or not)

Strange issue with currency display in subscription products Hi everyone, I'm facing a strange issue in my app where I use a subscription-based in-app purchase model. The products I created in App Store Connect are all in "Approved" status. I've tested with both RevenueCat and StoreKit, but the result is the same. Here are the products being loaded: Product loaded: weekly_product_id Display name: Weekly Pro Description: Weekly Pro Subscription Price: ₺229,99 Product loaded: annual_product_id Display name: Annual Pro Description: Annual Pro Subscription Price: ₺1.799,99 Even though I can see the correct prices and currency (Turkish Lira) in the Xcode debug console, on my real device the currency appears as Philippine Peso, as shown in the attached screenshot. Interestingly, in the iOS simulator, it's displayed in USD. I've double-checked and my device's region settings are set to Turkey. Any ideas on what could be causing this? And more importantly, how can I fix it? Thanks in advance!