Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

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Someone Please Review my Account - Apple Developer Program Pending
Hi .. hope everyone is good. I applied for the Apple Developer Program, first I sent my ID card, got approved and they asked me to continue the enrollment, I continued, added my card, paid, everything is good so far, my status now is "Pending" I've been waiting for almost +10 days, and I really need to finish my app, by adding "Sign in with Apple", "Apple Pay", and Submit my app, I have so much work to do, Please just someone Review my Account. I got no replay in my case from support: Case ID: 102942619562 I'd really appreciate any advice. Thank you!
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Apple Developer Program enrollment stuck on Pending after payment for too many day alreadys
Hi everyone, I completed the €99 payment for my Apple Developer Program enrollment six days ago, but the status is still Pending, even though Apple says processing may take up to 48 hours. The money has been debited, and I received the receipt, but my account has not been activated. I also opened a support case and received no reply. Today, I requested a callback through the "Get more help" form. Apple called me, but after I answered, I was left waiting for more than four hours without ever being connected to a support representative. This delay and lack of support are extremely frustrating and unacceptable for a paid service. How do I get this resolved?
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Organization enrollment blocked by “Unable to Continue” error before payment
Hello, I am trying to complete an organization enrollment for the Apple Developer Program from India. After previous payment attempts failed, the Apple Developer app now prevents me from continuing. When I select “Enroll Now,” the app immediately displays: “Unable to Continue. Contact support at https://developer.apple.com/contact/.” The error occurs before I can reach the agreement or payment screen. Therefore, I cannot retry the payment or make any progress with the enrollment. The error occurs in the Apple Developer app on my Mac I have contacted Apple Developer Support but have not received a meaningful response or resolution. I also waited on the support line for more than one hour and thirty minutes, but nobody attended the call. I have found other forum posts from developers experiencing the same enrollment and payment problems. Some users have also reported that the error remained even after their enrollment was reset. Could an Apple Developer Program representative please review my case and escalate it to an Enrollment Specialist? I need Apple to either: Remove the account or enrollment restriction and allow me to continue; or Completely withdraw the pending enrollment and clear it from the backend so that I can submit a fresh organization enrollment. Has anyone encountered this exact “Unable to Continue” error before reaching the payment screen and successfully resolved it? If so, please share what Apple Support changed or reset. This issue is blocking our organization from completing enrollment and publishing our application. Any meaningful assistance would be greatly appreciated.
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Enrollment stuck on "Pending" for 9+ weeks since May 13 — paid, case open, no response
I enrolled in the Apple Developer Program and my payment cleared on May 13, 2026 (Order W1560647513, Invoice BB84177768, 32,799 HUF). My account has been stuck on "Pending" ever since — over 9 weeks now. I opened a support case (#102942630504) but have not received any substantive response or explanation for the delay. My payment has been fully processed. I have a product ready to ship and this indefinite "Pending" state is blocking my launch. Everything on my side is complete — the delay is entirely on the enrollment review. Could someone from the Developer Program Support team please look into case #102942630504 and either advance the enrollment or tell me what additional information is needed? I'm in Hungary if a regional team needs to handle it. Happy to provide any verification required. Thank you.
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Enrollment stuck at "Your enrollment is being processed" for over a month (Enrollment ID: U93RML433Z)
Hello, I submitted my Apple Developer Program enrollment as an organization on June 16, 2026. My Enrollment ID is U93RML433Z. The status has remained on "Your enrollment is being processed" for over a month now (31+ days), well beyond the typical 1-2 week timeframe stated for organization enrollments. So far: No request for additional documents or identity verification No phone call from Apple No follow-up email beyond the initial confirmation I have contacted Apple Developer Support but have not received a substantive response This is blocking our ability to set up App Store Connect and move forward with our app release timeline. Could someone from the Apple team please take a look at this enrollment and let me know if anything additional is needed from my side, or provide a status update? Happy to provide any documentation needed. Thank you in advance.
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Organization enrollment stuck 4+ weeks after documents uploaded — Enrollment ID 7TSP4356XS
Hi, our organization enrollment (US entity, D-U-N-S verified) has been "processing" for over 4 weeks. Timeline: Mid-June: enrollment submitted. June 23: all requested documents uploaded (applicant's passport, employment & authorization letter signed by our Director, business registration document). The upload portal then closed, so nothing is pending on our side. July 6: opened support case 102934640083. Support has relayed reminders to the review team twice. Each time we are told the operations team has a heavy workload. Since then: no email, no call, no status change. We are a hardware startup and this account blocks our product launch. Could anyone from Apple check whether there is any open action item on our side, or help move case 102934640083 forward? Thank you!
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Enrollment stuck 17+ days — app shows "Pending", web shows "contact support" (Enrollment ID MX5XML7QZ0, Case 102896974266)
Hello, Individual enrollment from Argentina, stuck for 17+ days with contradictory states between the Apple Developer app and the website. Posting here after escalating through Developer Support without resolution. Timeline: Earlier this year: my first enrollment attempt (Enrollment ID 9ZZ8DMAR56) never completed and was cancelled. Support case: 102896974266. June 28, 2026: I started a brand-new enrollment through the Apple Developer app on iPhone (Enrollment ID MX5XML7QZ0). Payment completed successfully — the membership subscription shows as active in Settings > Subscriptions. Same day: I submitted my national ID (DNI) through the app for identity verification. Since then: the app shows "Enrollment pending — you will receive an email soon." No email has arrived in 17+ days. Meanwhile, on developer.apple.com, clicking "Enroll Now" displays a message telling me to contact Apple Developer Support — which suggests my account has a flag or a stale record from the previous cancelled enrollment blocking the new one. Already done: Replied to my existing support case (102896974266) with full details. Legal name on my Apple Account matches my government ID exactly. Region: Argentina. Phone number verified. Request to Apple staff: could someone please review Enrollment ID MX5XML7QZ0 and remove whatever stale record or flag is blocking it? My app is complete and this enrollment is the only blocker for TestFlight and a September App Store release. I'll update this thread as soon as there's any movement, in case it helps others in the same situation. Thank you.
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Unable to Create Apple Account for Developer Organization Enrollment (‘Your account cannot be created at this time’)
Hi! I'm a first-time app founder trying to enroll my business in the Apple Developer Program as an Organization. I already have a personal Apple ID, so I'm trying to create a separate, brand new Apple Account using my business email for the enrollment. Every time I complete the account creation form and go through the verification code step, I get the error: 'Your account cannot be created at this time.' Things I've already tried: Personal cell phone number for verification A Google Voice number for verification Different browsers The Apple Developer app Different WiFi networks I only have one iPhone and one cell number, both already tied to my personal Apple ID. My D&B DUNS number is confirmed, the only blocker is creating this new Apple Account. Is there a known solution for this? It seems like it must be a common situation for small business owners who use one device for both personal and business. Any help appreciated!
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Charged twice for the Developer Program, enrollment still pending after 2 weeks, no reply from support
Hi everyone, I am hoping someone here can help, or that an Apple moderator can point me in the right direction, because I am completely stuck. I enrolled in the Apple Developer Program on July 3 (order D004987225, $99). The enrollment stayed "Pending", so a few days later, on July 6, I ended up with a second order for the same one-year membership (order D004995789, another $99). So I have now been charged twice, $198 total, for a single membership — and to this day the enrollment is still not active. I have contacted Apple Developer Support almost every day since then. I get no real answer. A couple of days ago someone finally opened a refund request for me and promised a phone callback, but the call never came, and after that it went quiet again. At this point I don't even mind which way it gets fixed — either activate my membership and refund the duplicate charge, or refund both and let me start over. I just need a human at Apple to actually look at it. Has anyone been through the same thing — double charge and a stuck "Pending" enrollment? How did you finally get someone to respond? And if any Apple staff sees this, I can share my Case ID and order numbers privately. Thanks in advance.
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Apple Developer Program enrollment pending for one month despite payment
Apple Developer Program enrollment pending for one month despite payment I’m looking for advice or help regarding my Apple Developer Program enrollment. I completed the enrollment process and paid the full 12-month membership fee, but I still cannot access or use the Developer Program. The case has now been going back and forth for approximately one month. Apple Support previously stated that I would receive a response within two business days, but that timeframe has passed without any meaningful update. I have also followed up by email, but I have not received a resolution or a clear explanation of what is still required. My company is an Estonian OÜ, and I have provided the requested company and identity information. At this point, the delay is blocking the release and testing of our iOS application, even though the membership has already been paid in full. Has anyone experienced a similar situation? Is there an Apple representative or escalation channel that can review the enrollment and help move the case forward? I would appreciate it if someone from Apple could reach out and assist with the case.
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Potential misuse of company identity D-U-N-S number
Where can I report a potential misuse of company identity D-U-N-S number? I am trying to enroll in the apple developer program but every time I do so, it says that the application has been withdrawn with the following email message: "We've withdrawn this enrollment because COMPANY NAME is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program." I am the only one in possession of the D-U-N-S number and have not enrolled in the apple developer program before. How do I report this and how can I enroll our company?
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Digital Services Act (DSA) requires Apple to verify - Not working
Hi There. I am trying to complete the DSA Act verification on developer.apple.com under the business section. However, when doing so I enter the contact information, and I do receive the 6-digit code on my email. After entering the OTP, I see an error : This action could not be completed because of an error. Too many verification codes have been sent to this number. Try again later. My question is, why do I get this error as the OTP was sent on email and not to my phone. I have raised 2 Apple cases for the same issue both of which apple has not responded and has gone quite. After opening the first case I was on call with a developer agent waiting for 2 hours on call to which they responded me to try after 48 hours to cool down. Even after 48 hours I see same issue post which I Create a new case to get some response. The Apple team then asked me to share recording and screen shots post which they have gone silent. Even with the first case I did send them the recording and other technical details but there have been no response. This is a complete customer failure on Apple side. I genuinely believe this issue is purely on Apple's backend which needs to be escalated as to why I see this error. This is a brand new account, so ideally should not have any problem doing the DSA verification. Without the DSA verification, I cannot test my App on TestFlight with external testers and publish my App to the App Store. This issue has been open for 3-4 weeks now without any response from Apple CASE : 102913560328
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My Account is stuck to Purchase your membership. To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process.
Purchase your membership. To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process. Its been more than 3 weeks its stuck to above status and showing Pending in profile section.
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Apple Developer Program enrollment stuck at "being processed" for over a month, no email updates
I submitted my Apple Developer Program enrollment application for my organization about a month ago. The account page still shows "Your enrollment is being processed" with no change in status since then. I have not received any email regarding the status — no approval, rejection, or request for additional information. I checked spam/junk folders as well, nothing found there. I tried using the "Contact Us" form on developer.apple.com/support under Membership and Account > Program Enrollment, but I get this error when submitting: "You are not allowed to perform this operation. Please check with one of your Team Admins, or, if you need further assistance, please contact Apple Developer Program Support." I also tried "Request a Call" but haven't been able to connect with anyone, and general Apple Support says they cannot help with developer enrollment issues. Has anyone else faced a similar situation? How were you able to get an update or resolve it? Any guidance on the right way to reach Developer Program Support when the contact form itself is blocked would be really helpful. Thanks in advance.
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Apple Developer Program enrollment withdrawn incorrectly – Apple says our organization already has a membership, but we have confirmed it does not
Hello, We are facing a critical issue with Apple Developer Program enrollment and would appreciate any guidance from developers who may have experienced something similar. Our organization is newly established. We obtained a new D-U-N-S Number specifically for enrolling in the Apple Developer Program. However, every time we attempt to enroll as an organization, Apple immediately withdraws the enrollment with the following message: "We've withdrawn this enrollment because [our organization] is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program. To be added to your development team, please contact the Account Holder for your company's existing membership. If you don't know who the Account Holder is contact us." The problem is that we have thoroughly verified internally: No Apple ID within our organization is enrolled in the Apple Developer Program. Our D-U-N-S Number has never been used by our organization for Apple Developer Program enrollment. We have thoroughly verified this across our organization, and there is no existing Apple Developer Program membership associated with our company. We contacted Apple Developer Support and explained the situation in detail, including confirming that we have no existing membership. The response we received was: "If you don't know who the Account Holder is, please provide your contact information. I'll forward it to the Account Holder at your request. Note that we can't guarantee a response from the current Account Holder." The issue is that we do not know who this supposed Account Holder is because, to the best of our knowledge, no such account exists within our organization. Since then: We have submitted multiple support requests. We have replied to the support emails with additional information. We have tried contacting Developer Support by phone. We have not received any further response for the past 6 days. This issue is blocking our business because we cannot publish our iOS application until the enrollment problem is resolved. Has anyone experienced a similar situation where Apple incorrectly reported that an organization already had an Apple Developer Program membership? If so: How was the issue resolved? Was there a specific team within Apple that handled it? Is there any escalation path beyond the standard Developer Support process? Any advice or shared experience would be greatly appreciated. Thank you.
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Notice of Termination
Would anyone help why my account got terminated. I checked my app & it had simple text pricing typo should not be grounds for account termination. Even i made a typo in iap price the price of product on apple server was correct & when user try to buy item the correct price is loaded from apple sever. If this was the reason for the decision, I would like the opportunity to correct the issue rather than face such a severe penalty. "This letter serves as notice of termination of the Apple Developer Program License Agreement (the “ADP Agreement”) and the Apple Developer Agreement (the “Developer Agreement”) between you and Apple effective immediately. Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program …” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. Apple is exercising its right to terminate your status as an Apple developer pursuant to the Apple Developer Agreement and is terminating you under the ADP Agreement for dishonest and fraudulent acts relating to that agreement. We would like to remind you of your obligations with regard to all software and other confidential information that you obtained from Apple as an Apple developer and under the ADP Agreement. You must promptly cease all use of and destroy such materials and comply with all the other termination obligations set forth in Section 11.3 of the ADP Agreement and Section 10 of the Apple Developer Agreement. If applicable, no further payments will be made to you pursuant to Section 7.1 of the Paid Applications agreement (Schedules 2 and 3 to the ADP Agreement). This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Finally, please note that we will deny your reapplication to the Apple Developer Program for at least a year considering the nature of your acts. If you want to file an official complaint pursuant to an applicable Platform Regulation in your country or region you may Contact Us."
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Account Locked No Response From Apple
Our account has been disabled/removed from enrolment in the Apple developer program, without any explanation. When we reached out to Apple about this, they asked for documentation (which they already have been provided in the past, and accepted without issue) such as our company documentation and personal identification. It’s been well over two weeks now, and we have not heard back from Apple. When we reach out to developer support they advise there is nothing they can do and we are waiting on some “internal“ team. As a result, our push notifications on live apps have stopped working (due to certificates being revoked), as well as many other issues. Would someone from Apple please advise how to escalate this, so that some action can be taken?
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Compliance Screening — Locked out of ASC for 30 days with no resolution
I’ve been locked out of App Store Connect since approximately June 18th after submitting my compliance verification (passport, birth city, ownership information). I’m an individual developer with a live app on the App Store. Timeline: • June 18 — Submitted compliance verification through ASC • Multiple calls — Told the issue was escalated to senior management, twice • July 1 — Called again, told it was escalated further • July 8 — Reached out for update, no response • July 13 — Still locked out, nearly 30 days later I have case numbers from every call. I’ve responded to every email Apple has sent me promptly. Every support rep I’ve spoken to says they don’t have the ability to act on it and to wait for an email that never comes. My app is still live on the App Store but I have zero access to App Store Connect no TestFlight, no analytics, no updates, nothing. Has anyone else resolved this and what actually worked? And is there anyone from Apple on this forum who can look into this?
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Someone Please Review my Account - Apple Developer Program Pending
Hi .. hope everyone is good. I applied for the Apple Developer Program, first I sent my ID card, got approved and they asked me to continue the enrollment, I continued, added my card, paid, everything is good so far, my status now is "Pending" I've been waiting for almost +10 days, and I really need to finish my app, by adding "Sign in with Apple", "Apple Pay", and Submit my app, I have so much work to do, Please just someone Review my Account. I got no replay in my case from support: Case ID: 102942619562 I'd really appreciate any advice. Thank you!
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Apple Developer Program enrollment stuck on Pending after payment for too many day alreadys
Hi everyone, I completed the €99 payment for my Apple Developer Program enrollment six days ago, but the status is still Pending, even though Apple says processing may take up to 48 hours. The money has been debited, and I received the receipt, but my account has not been activated. I also opened a support case and received no reply. Today, I requested a callback through the "Get more help" form. Apple called me, but after I answered, I was left waiting for more than four hours without ever being connected to a support representative. This delay and lack of support are extremely frustrating and unacceptable for a paid service. How do I get this resolved?
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Organization enrollment blocked by “Unable to Continue” error before payment
Hello, I am trying to complete an organization enrollment for the Apple Developer Program from India. After previous payment attempts failed, the Apple Developer app now prevents me from continuing. When I select “Enroll Now,” the app immediately displays: “Unable to Continue. Contact support at https://developer.apple.com/contact/.” The error occurs before I can reach the agreement or payment screen. Therefore, I cannot retry the payment or make any progress with the enrollment. The error occurs in the Apple Developer app on my Mac I have contacted Apple Developer Support but have not received a meaningful response or resolution. I also waited on the support line for more than one hour and thirty minutes, but nobody attended the call. I have found other forum posts from developers experiencing the same enrollment and payment problems. Some users have also reported that the error remained even after their enrollment was reset. Could an Apple Developer Program representative please review my case and escalate it to an Enrollment Specialist? I need Apple to either: Remove the account or enrollment restriction and allow me to continue; or Completely withdraw the pending enrollment and clear it from the backend so that I can submit a fresh organization enrollment. Has anyone encountered this exact “Unable to Continue” error before reaching the payment screen and successfully resolved it? If so, please share what Apple Support changed or reset. This issue is blocking our organization from completing enrollment and publishing our application. Any meaningful assistance would be greatly appreciated.
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Enrollment stuck on "Pending" for 9+ weeks since May 13 — paid, case open, no response
I enrolled in the Apple Developer Program and my payment cleared on May 13, 2026 (Order W1560647513, Invoice BB84177768, 32,799 HUF). My account has been stuck on "Pending" ever since — over 9 weeks now. I opened a support case (#102942630504) but have not received any substantive response or explanation for the delay. My payment has been fully processed. I have a product ready to ship and this indefinite "Pending" state is blocking my launch. Everything on my side is complete — the delay is entirely on the enrollment review. Could someone from the Developer Program Support team please look into case #102942630504 and either advance the enrollment or tell me what additional information is needed? I'm in Hungary if a regional team needs to handle it. Happy to provide any verification required. Thank you.
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Enrollment stuck at "Your enrollment is being processed" for over a month (Enrollment ID: U93RML433Z)
Hello, I submitted my Apple Developer Program enrollment as an organization on June 16, 2026. My Enrollment ID is U93RML433Z. The status has remained on "Your enrollment is being processed" for over a month now (31+ days), well beyond the typical 1-2 week timeframe stated for organization enrollments. So far: No request for additional documents or identity verification No phone call from Apple No follow-up email beyond the initial confirmation I have contacted Apple Developer Support but have not received a substantive response This is blocking our ability to set up App Store Connect and move forward with our app release timeline. Could someone from the Apple team please take a look at this enrollment and let me know if anything additional is needed from my side, or provide a status update? Happy to provide any documentation needed. Thank you in advance.
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Organization enrollment stuck 4+ weeks after documents uploaded — Enrollment ID 7TSP4356XS
Hi, our organization enrollment (US entity, D-U-N-S verified) has been "processing" for over 4 weeks. Timeline: Mid-June: enrollment submitted. June 23: all requested documents uploaded (applicant's passport, employment & authorization letter signed by our Director, business registration document). The upload portal then closed, so nothing is pending on our side. July 6: opened support case 102934640083. Support has relayed reminders to the review team twice. Each time we are told the operations team has a heavy workload. Since then: no email, no call, no status change. We are a hardware startup and this account blocks our product launch. Could anyone from Apple check whether there is any open action item on our side, or help move case 102934640083 forward? Thank you!
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Enrollment stuck 17+ days — app shows "Pending", web shows "contact support" (Enrollment ID MX5XML7QZ0, Case 102896974266)
Hello, Individual enrollment from Argentina, stuck for 17+ days with contradictory states between the Apple Developer app and the website. Posting here after escalating through Developer Support without resolution. Timeline: Earlier this year: my first enrollment attempt (Enrollment ID 9ZZ8DMAR56) never completed and was cancelled. Support case: 102896974266. June 28, 2026: I started a brand-new enrollment through the Apple Developer app on iPhone (Enrollment ID MX5XML7QZ0). Payment completed successfully — the membership subscription shows as active in Settings > Subscriptions. Same day: I submitted my national ID (DNI) through the app for identity verification. Since then: the app shows "Enrollment pending — you will receive an email soon." No email has arrived in 17+ days. Meanwhile, on developer.apple.com, clicking "Enroll Now" displays a message telling me to contact Apple Developer Support — which suggests my account has a flag or a stale record from the previous cancelled enrollment blocking the new one. Already done: Replied to my existing support case (102896974266) with full details. Legal name on my Apple Account matches my government ID exactly. Region: Argentina. Phone number verified. Request to Apple staff: could someone please review Enrollment ID MX5XML7QZ0 and remove whatever stale record or flag is blocking it? My app is complete and this enrollment is the only blocker for TestFlight and a September App Store release. I'll update this thread as soon as there's any movement, in case it helps others in the same situation. Thank you.
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Unable to Create Apple Account for Developer Organization Enrollment (‘Your account cannot be created at this time’)
Hi! I'm a first-time app founder trying to enroll my business in the Apple Developer Program as an Organization. I already have a personal Apple ID, so I'm trying to create a separate, brand new Apple Account using my business email for the enrollment. Every time I complete the account creation form and go through the verification code step, I get the error: 'Your account cannot be created at this time.' Things I've already tried: Personal cell phone number for verification A Google Voice number for verification Different browsers The Apple Developer app Different WiFi networks I only have one iPhone and one cell number, both already tied to my personal Apple ID. My D&B DUNS number is confirmed, the only blocker is creating this new Apple Account. Is there a known solution for this? It seems like it must be a common situation for small business owners who use one device for both personal and business. Any help appreciated!
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Charged twice for the Developer Program, enrollment still pending after 2 weeks, no reply from support
Hi everyone, I am hoping someone here can help, or that an Apple moderator can point me in the right direction, because I am completely stuck. I enrolled in the Apple Developer Program on July 3 (order D004987225, $99). The enrollment stayed "Pending", so a few days later, on July 6, I ended up with a second order for the same one-year membership (order D004995789, another $99). So I have now been charged twice, $198 total, for a single membership — and to this day the enrollment is still not active. I have contacted Apple Developer Support almost every day since then. I get no real answer. A couple of days ago someone finally opened a refund request for me and promised a phone callback, but the call never came, and after that it went quiet again. At this point I don't even mind which way it gets fixed — either activate my membership and refund the duplicate charge, or refund both and let me start over. I just need a human at Apple to actually look at it. Has anyone been through the same thing — double charge and a stuck "Pending" enrollment? How did you finally get someone to respond? And if any Apple staff sees this, I can share my Case ID and order numbers privately. Thanks in advance.
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Apple Developer Program enrollment pending for one month despite payment
Apple Developer Program enrollment pending for one month despite payment I’m looking for advice or help regarding my Apple Developer Program enrollment. I completed the enrollment process and paid the full 12-month membership fee, but I still cannot access or use the Developer Program. The case has now been going back and forth for approximately one month. Apple Support previously stated that I would receive a response within two business days, but that timeframe has passed without any meaningful update. I have also followed up by email, but I have not received a resolution or a clear explanation of what is still required. My company is an Estonian OÜ, and I have provided the requested company and identity information. At this point, the delay is blocking the release and testing of our iOS application, even though the membership has already been paid in full. Has anyone experienced a similar situation? Is there an Apple representative or escalation channel that can review the enrollment and help move the case forward? I would appreciate it if someone from Apple could reach out and assist with the case.
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Help I need to change my account from IND to ORG
I put my request to change my developer account from IND to org. I get the email for my requests but no more I love day after day rejected and forgotten. The way apple runs there developer with no phone support shows how little they care. I need help to change my account . but no way of findinding help
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Trying to purchase Apple Developer - Please help!!
Hi there, Im trying to purchase apple developer account, its coming up with the error: Your card issuer could not authenticate the use of the card. Please contact your issuing bank or try another payment.. I’ve tried two banks; Chase and Monzo and yet the issue still persist. please help
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Potential misuse of company identity D-U-N-S number
Where can I report a potential misuse of company identity D-U-N-S number? I am trying to enroll in the apple developer program but every time I do so, it says that the application has been withdrawn with the following email message: "We've withdrawn this enrollment because COMPANY NAME is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program." I am the only one in possession of the D-U-N-S number and have not enrolled in the apple developer program before. How do I report this and how can I enroll our company?
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Digital Services Act (DSA) requires Apple to verify - Not working
Hi There. I am trying to complete the DSA Act verification on developer.apple.com under the business section. However, when doing so I enter the contact information, and I do receive the 6-digit code on my email. After entering the OTP, I see an error : This action could not be completed because of an error. Too many verification codes have been sent to this number. Try again later. My question is, why do I get this error as the OTP was sent on email and not to my phone. I have raised 2 Apple cases for the same issue both of which apple has not responded and has gone quite. After opening the first case I was on call with a developer agent waiting for 2 hours on call to which they responded me to try after 48 hours to cool down. Even after 48 hours I see same issue post which I Create a new case to get some response. The Apple team then asked me to share recording and screen shots post which they have gone silent. Even with the first case I did send them the recording and other technical details but there have been no response. This is a complete customer failure on Apple side. I genuinely believe this issue is purely on Apple's backend which needs to be escalated as to why I see this error. This is a brand new account, so ideally should not have any problem doing the DSA verification. Without the DSA verification, I cannot test my App on TestFlight with external testers and publish my App to the App Store. This issue has been open for 3-4 weeks now without any response from Apple CASE : 102913560328
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My Account is stuck to Purchase your membership. To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process.
Purchase your membership. To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process. Its been more than 3 weeks its stuck to above status and showing Pending in profile section.
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Apple Developer Program enrollment stuck at "being processed" for over a month, no email updates
I submitted my Apple Developer Program enrollment application for my organization about a month ago. The account page still shows "Your enrollment is being processed" with no change in status since then. I have not received any email regarding the status — no approval, rejection, or request for additional information. I checked spam/junk folders as well, nothing found there. I tried using the "Contact Us" form on developer.apple.com/support under Membership and Account > Program Enrollment, but I get this error when submitting: "You are not allowed to perform this operation. Please check with one of your Team Admins, or, if you need further assistance, please contact Apple Developer Program Support." I also tried "Request a Call" but haven't been able to connect with anyone, and general Apple Support says they cannot help with developer enrollment issues. Has anyone else faced a similar situation? How were you able to get an update or resolve it? Any guidance on the right way to reach Developer Program Support when the contact form itself is blocked would be really helpful. Thanks in advance.
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Apple Developer Program enrollment withdrawn incorrectly – Apple says our organization already has a membership, but we have confirmed it does not
Hello, We are facing a critical issue with Apple Developer Program enrollment and would appreciate any guidance from developers who may have experienced something similar. Our organization is newly established. We obtained a new D-U-N-S Number specifically for enrolling in the Apple Developer Program. However, every time we attempt to enroll as an organization, Apple immediately withdraws the enrollment with the following message: "We've withdrawn this enrollment because [our organization] is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program. To be added to your development team, please contact the Account Holder for your company's existing membership. If you don't know who the Account Holder is contact us." The problem is that we have thoroughly verified internally: No Apple ID within our organization is enrolled in the Apple Developer Program. Our D-U-N-S Number has never been used by our organization for Apple Developer Program enrollment. We have thoroughly verified this across our organization, and there is no existing Apple Developer Program membership associated with our company. We contacted Apple Developer Support and explained the situation in detail, including confirming that we have no existing membership. The response we received was: "If you don't know who the Account Holder is, please provide your contact information. I'll forward it to the Account Holder at your request. Note that we can't guarantee a response from the current Account Holder." The issue is that we do not know who this supposed Account Holder is because, to the best of our knowledge, no such account exists within our organization. Since then: We have submitted multiple support requests. We have replied to the support emails with additional information. We have tried contacting Developer Support by phone. We have not received any further response for the past 6 days. This issue is blocking our business because we cannot publish our iOS application until the enrollment problem is resolved. Has anyone experienced a similar situation where Apple incorrectly reported that an organization already had an Apple Developer Program membership? If so: How was the issue resolved? Was there a specific team within Apple that handled it? Is there any escalation path beyond the standard Developer Support process? Any advice or shared experience would be greatly appreciated. Thank you.
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Notice of Termination
Would anyone help why my account got terminated. I checked my app & it had simple text pricing typo should not be grounds for account termination. Even i made a typo in iap price the price of product on apple server was correct & when user try to buy item the correct price is loaded from apple sever. If this was the reason for the decision, I would like the opportunity to correct the issue rather than face such a severe penalty. "This letter serves as notice of termination of the Apple Developer Program License Agreement (the “ADP Agreement”) and the Apple Developer Agreement (the “Developer Agreement”) between you and Apple effective immediately. Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program …” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. Apple is exercising its right to terminate your status as an Apple developer pursuant to the Apple Developer Agreement and is terminating you under the ADP Agreement for dishonest and fraudulent acts relating to that agreement. We would like to remind you of your obligations with regard to all software and other confidential information that you obtained from Apple as an Apple developer and under the ADP Agreement. You must promptly cease all use of and destroy such materials and comply with all the other termination obligations set forth in Section 11.3 of the ADP Agreement and Section 10 of the Apple Developer Agreement. If applicable, no further payments will be made to you pursuant to Section 7.1 of the Paid Applications agreement (Schedules 2 and 3 to the ADP Agreement). This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Finally, please note that we will deny your reapplication to the Apple Developer Program for at least a year considering the nature of your acts. If you want to file an official complaint pursuant to an applicable Platform Regulation in your country or region you may Contact Us."
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Account Locked No Response From Apple
Our account has been disabled/removed from enrolment in the Apple developer program, without any explanation. When we reached out to Apple about this, they asked for documentation (which they already have been provided in the past, and accepted without issue) such as our company documentation and personal identification. It’s been well over two weeks now, and we have not heard back from Apple. When we reach out to developer support they advise there is nothing they can do and we are waiting on some “internal“ team. As a result, our push notifications on live apps have stopped working (due to certificates being revoked), as well as many other issues. Would someone from Apple please advise how to escalate this, so that some action can be taken?
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Compliance Screening — Locked out of ASC for 30 days with no resolution
I’ve been locked out of App Store Connect since approximately June 18th after submitting my compliance verification (passport, birth city, ownership information). I’m an individual developer with a live app on the App Store. Timeline: • June 18 — Submitted compliance verification through ASC • Multiple calls — Told the issue was escalated to senior management, twice • July 1 — Called again, told it was escalated further • July 8 — Reached out for update, no response • July 13 — Still locked out, nearly 30 days later I have case numbers from every call. I’ve responded to every email Apple has sent me promptly. Every support rep I’ve spoken to says they don’t have the ability to act on it and to wait for an email that never comes. My app is still live on the App Store but I have zero access to App Store Connect no TestFlight, no analytics, no updates, nothing. Has anyone else resolved this and what actually worked? And is there anyone from Apple on this forum who can look into this?
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