Prioritize user privacy and data security in your app. Discuss best practices for data handling, user consent, and security measures to protect user information.

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Privacy & Security Resources
General: Forums topic: Privacy & Security Privacy Resources Security Resources Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"
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Jul ’25
How to request permission for System Audio Recording Only?
Hi community, I'm wondering how can I request the permission of "System Audio Recording Only" under the Privacy & Security -> Screen & System Audio Recording via swift? Did a bunch of search but didn't find good documentation on it. Tried another approach here https://github.com/insidegui/AudioCap/blob/main/AudioCap/ProcessTap/AudioRecordingPermission.swift which doesn't work very reliably.
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734
May ’25
How to use SignInWithAppleButton as one-time login in iOS app?
I would like to make an app that uses Sign in with Apple to provide the users with a very convenient way of authenticating their (anonymous) identity. I'm using the identityToken that the SignInWithAppleButton provides to the onCompletion closure to build an AWS Identity Resolver that will be used to access AWS resources for that user. At the moment, everything works fine, except that the identityToken eventually stops working (I think after 24 hours) and is no longer usable for AWS identity resolvers. Is there a way to refresh the identityToken, or to generate a new one, without user interaction? I don't mind at all, if in some situations (eg logout from another device, deletion of account, etc), it cannot refresh the token, and it directs me to take further action by giving an error. Most importantly, I don't want the user to be forced to deal with the SignInWithAppleButton every time that they interact with web services. From the user's point of view, I would like the experience to be that they simply confirm that they agree to use SignInWithApple on first use (maybe once per device), and are never inconvenienced by it again. P.S. Sorry for posting this here. I tried to set the topic to "Privacy & Security" and ran into form validation errors.
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117
Jun ’25
The login button that was originally supposed to show the Apple ID sign-in option inexplicably displayed the DiDi app icon instead.
"Our app has absolutely no integration with DiDi login. We only integrate WeChat, QQ, carrier, and Apple ID login, and all related login entry icons are local resources. On an iPhone 16 Pro Max device with iOS system version 18.7, there was one isolated incident where the Apple ID login entry icon mysteriously changed to the DiDi app icon. What could be the possible iOS system-level causes for this?"
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82
Sep ’25
Japanese Katakana and Sign up With Apple
We have an app that has failed during the app review for the Japanese market but has been accepted in several other markets successfully. We need the user's name in native Katakana format as we need it to be displayed in our restaurant Point of Sale systems for workers to be able to read and understand. We use 'Sign up with Apple', but when doing so, if this returns an anglicised given and family name, we have to request the customer supply their Katakana format name so that our in-store systems and staff can process and fulfil their orders. When the App Review process automatically tests the app, it uses "Apple John" as a customer's name. Since this is not a Japanese name, we ask for it again in the correct format, or we cannot allow the user to register. This contravenes Apple's rules, and thus, our app is rejected. If the Apple identity used belonged to a user more typical of the target market, it would work as required. Does anyone else have this issue, and how did you work around it? Tim
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396
Feb ’25
Need support downloading key
I’ve been running into an issue for over a day when trying to create a Sign in with Apple key. Each time I attempt to download it, I’m redirected to a page that displays an error and provides no further guidance. I’ve contacted Support and haven’t yet received a reply. I’ve also tried across multiple browsers (Chrome, Safari, Firefox), including incognito modes. Any ideas on how to resolve this? We’re currently stuck and would appreciate guidance.
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117
Apr ’25
Email Delivery Issue for Private Relay Addresses
Hi Community, We've implemented Sign In with Apple in our application. Our domains are properly registered in the developer console, but we're experiencing inconsistent email functionality with Apple's privacy email service. Some domains work correctly while others show delivery problems, even though all domains have identical configurations. Apple's console displays green verification status for all domains, yet testing reveals that emails to privacy-protected accounts don't arrive as expected. We're using SendGrid as our email service provider, and all domains have valid authentication records (SPF, DKIM, DMARC) in place. Has anyone encountered similar inconsistencies with Apple's privacy email service? Would appreciate any configuration tips or troubleshooting guidance. Thanks.
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183
Jul ’25
DeviceCheck.generateToken, Error: com.apple.devicecheck.error 0
Dear Apple Developer Support Team, We are experiencing a recurring issue with the DeviceCheck API where the following error is being returned: com.apple.devicecheck.error 0 Upon analyzing our logs, we have noticed that this error occurs significantly more often when users are connected to Wi-Fi networks, compared to mobile networks. This leads us to suspect that there might be a relationship between Wi-Fi configuration and the DeviceCheck service’s ability to generate or validate tokens. We would like to know: Is this error code (0) known to be caused by specific types of network behavior or misconfigurations on Wi-Fi networks (e.g., DNS filtering, firewall restrictions, proxy servers)? Are there any recommended best practices for ensuring reliable DeviceCheck API communication over Wi-Fi networks? Additionally, could you please clarify what general conditions could trigger this com.apple.devicecheck.error 0? The lack of specific documentation makes debugging this issue difficult from our side. Any guidance or internal documentation on this error code and its potential causes would be greatly appreciated. IDE: Xcode 16.3 Looking forward to your support. Best regards,
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140
May ’25
App Attest – DCAppAttestService.isSupported == false on some devices (~0.23%)
Hi Apple team, For our iPhone app (App Store build), a small subset of devices report DCAppAttestService.isSupported == false, preventing App Attest from being enabled. Approx. impact: 0.23% (352/153,791) iOS observed: Broadly 15.x–18.7 (also saw a few anomalous entries ios/26.0, likely client logging noise) Device models: Multiple generations (iPhone8–iPhone17); a few iPad7 entries present although the app targets iPhone Questions In iPhone main app context, what conditions can make isSupported return false on iOS 14+? Are there known device/iOS cases where temporary false can occur (SEP/TrustChain related)? Any recommended remediation (e.g., DFU restore)? Could you share logging guidance (Console.app subsystem/keywords) to investigate such cases? What fallback policy do you recommend when isSupported == false (e.g., SE-backed signature + DeviceCheck + risk rules), and any limitations? We can provide sysdiagnose/Console logs and more case details upon request. Thank you, —
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213
Oct ’25
How to programmatically stop passkey in my app
I am using Auth0 as a login manager for our app. The way Auth0 handles login is that their SDK will create a web view where the login is actually handled. Once the login is finished the session will end and the app will gain control. We are not set up for passkeys in their system and can't set up quickly to do that. Unfortunately with the new iOS "passkey is the primary login" way iOS is set up now, users are asked to use passkey when it's not supported on the backend. I don't have direct control of the login screens. Is there any way, at the app level, to tell the app to not use passkeys so that it quits showing up as an option for the users? I can't find any documentation on doing this. How can I stop passkey in my app entirely?
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314
Feb ’25
.pkg installation failing with "Not authorized to send Apple events to Finder" error in preinstall phase
I have a macOS package (.pkg) that checks for installed Java versions on the machine during the preinstall phase using a preinstall script. If the required Java version is not found, the script displays a message using osascript as shown below. /usr/bin/osascript -e 'tell application "Finder"' -e 'activate' -e 'display dialog "Java Development Kit (JDK) 11 is required" buttons{"OK"} with title "Myprod Warning"' -e 'end tell' So far, no issues have been observed with the installation of my package on all versions of macOS. However, on macOS 15.2, the installation is failing with a "Not authorized to send Apple events to Finder" error. Could someone please help me understand what might be causing this issue and how to resolve it?
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284
Feb ’25
What personal data is included in iOS storage logs
While I was submitting a new feedback today for an iPhone/iPad storage issue, I saw a new log called “iOS storage log”. I could find no reference to this when I searched online. It made me wonder if it was new and if it contained personal data? Most of us only have one device, with all our personal data. Therefore, I’d appreciate any input on what personal data these logs contain.
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167
Jul ’25
APP ID's indentifier not updating
When implementing Sign In with Apple I created an App ID and a Service ID for my app. I didn't configure the Server-to-Server Notification URL properly there and token revocation didn't work. Later on I updated the url config and the name of the identifiers. However, when I Sign in with Apple in my app I still see the old identifier name in my iPhone Settings->Apple Account->Sign in with Apple. I would assume that if the name doesn't update, the configuration doesn't update either. I'm using automatic Xcode signing, I have deleted all the profiles locally, cleaned project, bumped versions, waited for a week, nothing worked. Token revocation for account deletion doesn't work properly I would assume because of the initial misconfiguration. I want to mention that this is working fine for my development build (another bundleID, AppID, ServiceID) What am I missing here?
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109
Jun ’25
Cannot create new developer account
Trying to make a new developer account but says I cannot. Here are the variables. I have a personal icloud account, it was tied to a developer organization account for an app and company I shut down. I let that developer account expire. Both tied to my mobile number. I can access it but cannot do anything. Trying to setup a new organization developer account using that mobile phone number, but it will not let me create the account. (have a new app/company) Used a different phone number and still got the message that I could not create a new account at this time.
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150
1w
Local Authentication & localized reason string
In a project I was using Local Authentication to authenticate a user. When I got a request to support smartcard/PIV token authentication (which Local Authentication does not support), I had to switch to Authorization Services, which works pretty. There's only one issue I have. Local Authentication's evaluatePolicy:localizedReason:reply: requires a reason in the form "<appname>" is trying to <localized reason>. The app is currently translated into 41 languages and I would like to use the localized strings for the AuthorizationEnvironment of Authorization Services as well. The problem is that Local Authentication prefixes the localized string with something like "<appname>" is trying to and Authorization Services does not do this. Is there a way to get this prefix from somewhere so I can manually add it to the (partially) localized string? Any help would be highly appreciated. Thank you, Marc
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868
Feb ’25
Should ATT come before a 3rd party CMP? Does the order matter?
When presenting a cookie banner for GDPR purposes, should ATT precede the cookie banner? It seems that showing a Cookie Banner and then showing the ATT permission prompt afterwards (if a user elects to allow cookies/tracking) would be more appropriate. Related question: Should the “Allow Tracking” toggle for an app in system settings serve as a master switch for any granular tracking that might be managed by a 3rd party Consent Management Platform? If ATT is intended to serve as a master switch for tracking consent, if the ATT prompt is presented before a cookie banner, should the banner even appear if a user declines tracking consent? I’m not finding any good resources that describe this flow in detail and I’m seeing implementations all over the place on this. Help! Thanks!!!
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202
Jul ’25
Questions about Apple login authorization data behavior during App transfer
After the App transfer is initiated, will the replacement of the old and new certificates affect user authorization? (Based on some replies from DTS on the forum [Apple login authorization data is generated in combination with the team ID to which the App currently belongs], it is speculated that after the App transfer, during the period when the certificate configuration of the new team ID is not completed, authorization or authentication may not be performed normally, resulting in users being unable to use the Apple login function normally) During the 60-day migration period, if the user authorizes or cancels authorization and then authorizes again in the old app, will the authorized data be different? If so, will transfer_sub be included in the authorization operation?
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119
Mar ’25
Persistent "invalid_client" error on backend token exchange (Sign In with Apple)
Hello Apple Developer Community and Support, Our team is encountering a critical and persistent issue with our backend integration of Sign In with Apple, and we are hoping for some insights or assistance. Problem: We consistently receive an "invalid_client" error (HTTP 400 status) when our backend service attempts to exchange the authorization code for tokens at Apple's https://appleid.apple.com/auth/token endpoint. The error message from Apple's response is simply {"error":"invalid_client"}. Our Setup: Client Application: An iOS native application. Backend Service: A Go backend responsible for server-to-server token exchange and user management. Sign In with Apple Flow: The iOS app initiates the Sign In with Apple flow, obtains an authorization code, and then passes this code to our backend for token exchange. Extensive Troubleshooting Performed (No Success): We have meticulously followed all official Apple documentation (including TN3107: Resolving Sign In with Apple Response Errors) and industry best practices. Here's a summary of our verification steps, all of which currently show correct configurations and parameters: Backend client_secret JWT Construction: We generate a client_secret JWT as required for server-to-server communication. We've confirmed the claims in the generated JWT are correct: iss (Issuer): Our Team ID (e.g., XXXXXXXXXX). sub (Subject): Our Service ID (e.g., com.example.service.backendauth). aud (Audience): https://appleid.apple.com. kid (Key ID): The Key ID associated with our .p8 private key (e.g., YYYYYYYYYY). We have performed rigorous verification of the .p8 private key content itself, ensuring no corruption, extra characters, or formatting issues in the environment variable. Our backend logs confirm it's parsing the correct PEM content. Token Exchange Request Parameters: The client_id parameter sent in the POST request to /auth/token is correctly set to our App Bundle ID (e.g., com.example.app.ios), as this is the identifier for which the code was originally issued. The redirect_uri parameter sent in the POST request to /auth/token is precisely matched to a registered "Return URL" in our Apple Developer Portal (e.g., https://api.example.com:port/api/auth/callback?provider=apple). Apple Developer Portal Configuration (Meticulously Verified): App ID: Enabled for "Sign In with Apple". Service ID: Enabled for "Sign In with Apple". Its "Primary App ID" is correctly linked to our App Bundle ID (e.g., com.example.app.ios). Its "Return URLs" exactly match our backend's redirect_uri (e.g., https://api.example.com:port/api/auth/callback?provider=apple). Key: Our .p8 key has "Sign In with Apple" enabled. Crucially, in its configuration panel, the "Primary App ID" is correctly linked to our App Bundle ID (e.g., com.example.app.ios). We've ensured this key is specifically created for "Sign In with Apple" and not other services like APNs. We have performed multiple full revocations and meticulous re-creations of the App ID, Service ID, and Key in the Apple Developer Portal, ensuring correct linkages and using new identifiers to bypass any potential caching issues. Network & System Health Checks: Network connectivity from our backend server to https://appleid.apple.com (port 443) has been confirmed as fully functional via ping and curl -v. The incoming TLS handshake from our iOS client app to our backend server's callback URL (https://api.example.com:port/...) is successful and verified via openssl s_client -connect. There are no longer any TLS handshake errors (EOF). Our backend server's system clock is accurately synchronized via NTP. Request for Assistance: Given that all our visible configurations, environment variables, and request parameters appear to be correct and align with Apple's documentation, and network connectivity is confirmed, we are at a loss for why the invalid_client error persists. Based on TN3107, this error typically implies an issue with the client secret's signature or its validity for the given client_id. However, our logs confirm correct iss, sub, aud, and kid, and the private key content. Has anyone encountered this persistent invalid_client error when all checks pass? Are there any less common configurations or troubleshooting steps we might be missing? Could this indicate a caching or propagation delay on Apple's servers, even after waiting periods? Any insights or guidance would be greatly appreciated. We are prepared to provide detailed, anonymized logs and screenshots to Apple Developer Support privately if requested. Thank you.
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194
May ’25
Is there a way to hide the 'Save to another device' option during iOS WebAuthn registration?
Hello, I am currently implementing a biometric authentication registration flow using WebAuthn. I am using ASAuthorizationPlatformPublicKeyCredentialRegistrationRequest, and I would like to know if there is a way to hide the "Save to another device" option that appears during the registration process. Specifically, I want to guide users to save the passkey only locally on their device, without prompting them to save it to iCloud Keychain or another device. If there is a way to hide this option or if there is a recommended approach to achieve this, I would greatly appreciate your guidance. Also, if this is not possible due to iOS version or API limitations, I would be grateful if you could share any best practices for limiting user options in this scenario. If anyone has experienced a similar issue, your advice would be very helpful. Thank you in advance.
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1.1k
Oct ’25
if I skip passkey setup, how long will lapse before I am asked by the OS to register for passkey again
I am currently unable to enable passkey in my app so I am having to tell my users to skip the prompts for using passkey. We have noticed that after a few times of this the OS will stop asking the user to register their passkey. The question is, how long does this last before the OS asks you to use passkey again? Is it permanent until you re-install the app? Just looking for a time frame if anyone knows.
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467
Feb ’25