Hi,
I've been unable to reproduce an issue that is getting our new app flagged in App Review. Login/Registration via passkeys fails for the testers every time.
We've provided an alternative sign in method, but I'm still curious why this might happen. When testing locally and in TestFlight, registration and login with passkeys has worked consistently.
We receive ASAuthorizationError.Code.failed (1004): The authorization attempt failed.
Do reviewers have special devices that do not support passkeys? What are some reasons that this code would fail? We've tested on the same device (iPads, iPhones, etc.) with different password managers and haven't run into this issue.
We do not offer another sign in or registration for non-review users. We have a demo mode login provided to reviewers.
Any help is appreciated, thanks.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Review
Passkeys in iCloud Keychain
Authentication Services