After the Easter weekend, it started working again. We changed nothing, so it appears that something was fixed on the App Store Connect side.

[quote='882662022, DTS Engineer, /thread/821303?answerId=882662022#882662022'] What is the type (Development, Ad hoc, Distribution) of your provisioning profile? [/quote] AppStore distribution

Thank you. We already emailed a few times and we are in contact directly with Developer Relations about getting the entitlement. My main concern is that, we released the update already without the entitlement while before the app transfer the app had the entitlement. I would like to know how users will be affected if they had our app selected as default email client earlier.