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App Store Connect locked because of an allegedly updated license agreement
Hey, I have the following issue with my App Store Connect / Developer Account which prevents me from adding new apps. App Store Connect tells me there is a new license agreement available that needs to be accepted with the following message: The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account. When I go to my Developer Account, there is no updated / new agreement available. It just shows my active and accepted agreement from August 18th. This is not a local caching issue. I had this issue for weeks now. I cleared my browser cache several times, I logged out and back in multiple times, I even tried different browsers and operating systems on different hardware (some of which I never used once to log in to my account before). I also know where and how to accept a new agreement in Developer Account as I did that recently on August 18th when an updated agreement actually was available. And this latest agreement shows as accepted in my Developer Account. But that didn't change a single thing on my App Store Connect status. It still shows the banner and tells me there is a new agreement available. I also have been in contact with support on this topic, but it's just frustrating. After weeks of explaining this over and over again, I'm still being told to clear my browser cache, to check if JavaScript is activated or to "just click on the yellow banner" to be redirected to the right section where I can accept the agreement. I am absolutely stuck with what I can do. I obviously don't know exactly how the backend on Developer Account and App Store Connect work and how data is synced between these two, but my take is that there is something preventing App Store Connect from correctly fetching the license agreement from Developer Account or some kind of data mismatch that throws an error in the background, because of the following: A few weeks ago I needed to update my company information (legal name and address). I've used the membership update form provided in Developer Account and the data had been updated a few days later in my Developer Account. However, App Store Connect still showed my old company data, with the old company name listed as the business entity. I reached out to support because of that for the first time and they escalated the case to the technical team to manually update the data in App Store Connect. They removed one of the old "deprecated" entities in App Store Connect and updated everything with the new data. My company information is now correct in both Developer Account and App Store Connect. However, since these changes were made, I am stuck with that banner in App Store Connect telling me that there is a new agreement available. My guess is that it has something to do with these manual changes from technical support. Some kind of orphaned database entry or a misassigned ID preventing the sync between App Store Connect and Developer Account. I have explained this over and over again to support, but it seems I can't get in touch with anyone who's willing to take a closer look at this.
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App Store Connect locked because of an allegedly updated license agreement
Hey, I have the following issue with my App Store Connect / Developer Account which prevents me from adding new apps. App Store Connect tells me there is a new license agreement available that needs to be accepted with the following message: The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account. When I go to my Developer Account, there is no updated / new agreement available. It just shows my active and accepted agreement from August 18th. This is not a local caching issue. I had this issue for weeks now. I cleared my browser cache several times, I logged out and back in multiple times, I even tried different browsers and operating systems on different hardware (some of which I never used once to log in to my account before). I also know where and how to accept a new agreement in Developer Account as I did that recently on August 18th when an updated agreement actually was available. And this latest agreement shows as accepted in my Developer Account. But that didn't change a single thing on my App Store Connect status. It still shows the banner and tells me there is a new agreement available. I also have been in contact with support on this topic, but it's just frustrating. After weeks of explaining this over and over again, I'm still being told to clear my browser cache, to check if JavaScript is activated or to "just click on the yellow banner" to be redirected to the right section where I can accept the agreement. I am absolutely stuck with what I can do. I obviously don't know exactly how the backend on Developer Account and App Store Connect work and how data is synced between these two, but my take is that there is something preventing App Store Connect from correctly fetching the license agreement from Developer Account or some kind of data mismatch that throws an error in the background, because of the following: A few weeks ago I needed to update my company information (legal name and address). I've used the membership update form provided in Developer Account and the data had been updated a few days later in my Developer Account. However, App Store Connect still showed my old company data, with the old company name listed as the business entity. I reached out to support because of that for the first time and they escalated the case to the technical team to manually update the data in App Store Connect. They removed one of the old "deprecated" entities in App Store Connect and updated everything with the new data. My company information is now correct in both Developer Account and App Store Connect. However, since these changes were made, I am stuck with that banner in App Store Connect telling me that there is a new agreement available. My guess is that it has something to do with these manual changes from technical support. Some kind of orphaned database entry or a misassigned ID preventing the sync between App Store Connect and Developer Account. I have explained this over and over again to support, but it seems I can't get in touch with anyone who's willing to take a closer look at this.
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