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Update stuck in Waiting for Review, app unavailable for sale
Hi all, I'm looking for guidance on getting my app back on sale. I've done everything I know to do and I'm not sure what step I'm missing. Details below. Timeline: Aug 16: The app was removed from sale through App Store Notices (ref APP265997). Sept: I renamed the app with a new name, icon, and listing, which was the agreed resolution. Oct 2: Apple lifted the submission hold. Oct 5: The other party confirmed to App Store Notices that the matter is closed and the app can be restored. Oct 7: Version 1.0.4 was approved. App Store Connect shows it as "Ready for Distribution," but the version page also shows a banner: "This app was removed from sale from the App Store." The product page returns "can't be found." I've accepted all current agreements. Oct 20: I submitted 1.0.5 (Manual release). It has been in "Waiting for Review" for 8 days and hasn't moved to In Review. Oct 23: I followed up with App Store Notices and have not heard back yet. My questions: Once an App Store Notices matter is closed, is there a separate step to restore the app to sale, or does App Store Notices lift the removal on their end? Could the removal be why 1.0.5 hasn't entered review after 8 days? Is there a better contact or channel for this than the App Store Notices thread? Any guidance from Apple staff or anyone who has been through this would be a huge help. Existing users can't get the latest fixes, and new users can't find the app at all. Thank you.
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Update stuck in Waiting for Review, app unavailable for sale
Hi all, I'm looking for guidance on getting my app back on sale. I've done everything I know to do and I'm not sure what step I'm missing. Details below. Timeline: Aug 16: The app was removed from sale through App Store Notices (ref APP265997). Sept: I renamed the app with a new name, icon, and listing, which was the agreed resolution. Oct 2: Apple lifted the submission hold. Oct 5: The other party confirmed to App Store Notices that the matter is closed and the app can be restored. Oct 7: Version 1.0.4 was approved. App Store Connect shows it as "Ready for Distribution," but the version page also shows a banner: "This app was removed from sale from the App Store." The product page returns "can't be found." I've accepted all current agreements. Oct 20: I submitted 1.0.5 (Manual release). It has been in "Waiting for Review" for 8 days and hasn't moved to In Review. Oct 23: I followed up with App Store Notices and have not heard back yet. My questions: Once an App Store Notices matter is closed, is there a separate step to restore the app to sale, or does App Store Notices lift the removal on their end? Could the removal be why 1.0.5 hasn't entered review after 8 days? Is there a better contact or channel for this than the App Store Notices thread? Any guidance from Apple staff or anyone who has been through this would be a huge help. Existing users can't get the latest fixes, and new users can't find the app at all. Thank you.
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