We have also received such an email, but we have found a way to deal with it. If you need my help, you can consult me

What are you updating? What needs to be updated to find the developer support department?

This year the developer enterprise plan renewal has been updated, may not be able to renew or delay, you can read my article, because I also met the renewal of the problem

I also met the same situation as you last month. Now the problem has been solved. You can ask engineers to help solve the problem.