It looks to me that the icon above is a result of the iOS 26 glass effect.

The Appeals Board was quite neutral till 15 years. Then they started to side with reviewers some 7 or 8 years ago even when the reviewer was totally out of line. That was a dark age. I don't deal with the Appeals Board now only because they are typically 2 or 3 weeks behind. By the time I hear from them, I often manage to convince the reviewer that they are wrong. That being said, unless you are confident that you can change reviewer's mind, you don't want to take the case to the Appeals Board. Now, I'm afraid you are at the end of the rope. There is no way around it once the Appeals Board rejects your case. You probably don't want to hear it, but if I were you, I wouldn't waste any more time on this case, accepting a financial loss and moving on to a next project.

If you didn't, you should have written those 5 key points in the App Review Information section before you click on the Submit button though you probably want to make it more concise. Back in 2011, I had a desktop application whose name contains the word 'Rip.' The reviewer rejected by saying Illegal file sharing The app doesn't even read DVD or VOD files. I never said anywhere that the software title had anything to do with DVD or VOD file format. Since then, I give quick steps for them to take and some points to reduce confusion and misunderstanding before they start reviewing my submissions in the App Review Information section.

The app includes meaningful native iOS functionality beyond web content, including: • Native Core Location access (with permission handling) • Native reverse geocoding using CLGeocoder via a custom Swift Capacitor plugin • Native clipboard integration • Native iOS share sheet integration • Apple Maps deep linking • Custom CAPBridgeViewController with explicit plugin registration Are reviewers supposed to know what CLGeocoder is? I don't know what Swift Capacitor is. CAPBridgeViewController? I have never heard of it. If you say "Our app uses CAPBridgeViewController," regular app users would most likely to say... "So what!?" My point is that I'm sure you know what you are talking about, which doesn't mean those features are commonly known to reviewers and app users at all ages. Perhaps, you should use the language that people at your grandparents' age understand.

A local support person from the company says that my subscription plans are ready for submission even though the status for both localization options are Prepare for Submission. He or she says the following is written somewhere although I don't see it. You uploaded all the metadata needed, but you have not yet sent it to Apple for review. He or she says that the Prepare for Submission status for the localization options only suggests that the subscription group isn't submitted for the review and isn't approved. That's a terribly bad design.

By saying "I guess," I mean that I'm not the one to make the final decision when it comes to somebody else's system since I am not referring to a specific, written set of instructions by the company. Then where does my 'guess' come from, you may ask. I submitted a new app to the review at the end of the last year. Initially, I was going to have subscription plans. But 'Prepare for submission' didn't disappear, as chronicled in this thread. So I decided to release it as a free app with no IAPs. While waiting for the review, I realized that the "In-App Purchases and Subscriptions" section disappeared. Yesterday, I prepared a software update, and the same section was back. Soon after I clicked on the submission button, this section disappeared once again. In all, it doesn't bother me if you don't listen to me. I don't work for Apple, Inc.

If a previous reviewer could access the IAP screen, why would the current reviewer claim it doesn't exist? I had my apps rejected for the same reason at least twice last year. (1) A reviewer may not have scrolled all the way to the bottom to see a list of IAP products. In this case, I laid a button at the very top of the store sheet that was labeled 'Jump to in-app purchases' to make sure that the reviewer can go directly to the product list. (2) Right after the company introduced iOS 26, I submitted a new app to the review. And it was rejected. Initially, I tested the app with actual devices running iOS 17.x and iOS 18.x. When I installed iOS 26.0 on my iPhone 14, I found out that all toolbar buttons with asset images were shrunken to 2 px times 2 px dots. And I somehow managed to stabilize the toolbar image size. While I was working on a workaround, the company had introduced iOS 26.0.1 to the public. These are 2 reasons I can think of for inconsistent results for now.

What happens if she deletes the app and then tries purchasing a subscription plan again?

"In-App Purchases and Subscriptions" will be back when you get your current submission accepted and then create a new software update submission. In other words, it won't be back until you get your current submission approved, I guess.

I've consulted the local Apple Contact Us group. They replied last week that 'Prepare for Submission' is indicative of missing information. I already know that since this app submission is about 250th with IAPs. Then he or she said that my subscription plan may not have a screenshot. That's the case, either. They often try to solve an issue with a guess, which leads nowhere.

I'm in the same shoes since the end of the last December. Because my app contains the Japanese localization package, I thought I was not able to have subscription plans due to the holiday season and the Japan MSCA. But an Apple local rep. says that's not the case. I already released the app by reducing features. In the near future, I want to add subscription plans since it currently has no mineralization mechanism whatsoever. At this moment, it seems that I've reached the end of the rope. Seeing the last submission with subscription plans, I don't see anything wrong with the app in question. Also, I have deleted an existing sub group with a new one once or twice with no resolution.

Isn't it just the matter of creating a new subscription group with a new set of product identifiers? You should have switched to the manual release as opposed to auto release and then submit a software update when you decided not to release the initial version. You have made the initial group of product identifiers useless, I guess.

@darkpaw, thank you for your advice. I'm not going to change anything for now. If they believe that the Send button must be enabled, I don't think anything could help. I wish they just asked before jumping to a conclusion. All the fun is gone. I have little desire left with this app after waiting for 10 days.

because the products screen doesn't load for reviewers What does that mean? Where? Since the introduction of iOS 26, it's possible that tool buttons can appear in 2 x 2 points. If that's the case, they probably cannot even open your store sheet or navigation to your store view.

Should I proceed with the enrollment myself No. Probably, your client hasn't enrolled you under their account properly.