I've submitted my app and gotten approved and ready for distribution but the subscriptiosn still say waiting for review. The app has important features gated behind a paywall so without any subscriptions approved its unusable. Why is this happening, is there any way I can get it fixed?

Im submitting a new App yesterday and included a video preview file for several size devices (6.7, and a copy of 6.7 for 6.5, 5.5 and 12.9). The iPhone files each took 5-10 minutes of processing (where the file icon shows a cloud image) but each eventually worked. All files uploaded fine, but now many hours later a preview file (video) is still processing - is still showing a cloud icon. All these uploaded preview files are about the same size at about 40M. The AppStore will not allow me to submit the App for review due to: Preview File Still Processing! What is my recourse?