I contacted the support service 2 times, to which I received the answer “if necessary, we will contact you” application in the finance section, the current update is critical, clients have not been able to use the service for almost 3 weeks, understand our concern, there is nowhere else to make a request, what to do in this situation?

Hello, can you tell me who to contact? The update of my application has been under review for more than 3 weeks, this is an unimaginable time frame, the application has a critical fix, what is the reason for such a long delay?

the order of versions is the same, but since version 1.3.0 was under consideration for more than three weeks, it has lost its relevance, now the current version is 1.4.0. A letter with a request to resolve this issue has remained unanswered for 6 days, so I am writing here