Your question seems related to a consumer feature
No it isn’t, it’s just spam.
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I'm not in the US, I'm in HK. But the app still asks for US documents.
That surprises me. Are you sure that there wasn't some earlier step where you should have changed a setting to indicate HK? Or maybe it is trying to guess where you are from your device localisation or some attribute of your Apple ID. Does the App Store know you are in HK? Is your payment card HK-issued?
(This is just a guess. I have no particular insight into what is going wrong.)
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
I think the answer is basically "no", but you do have the option of discouraging new users by increasing the price to something no-one sane would pay.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
if a customer provides this to you, you can verify if that Apple ID has a purchase for your app.
Did you mean to write "Order ID" there?
If you do mean "Apple ID", please explain.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
But the app requires US driver’s license or state identification card to verify. I'm not a US citizen
It does, generally, work for those of us outside the US. I forget exactly what documents I had to provide but it can’t have been difficult. Are you, perhaps, living in the US but not a citizen? What country are you in?
Forum posts do suggest that the app is more reliable than the website so I suggest that you persevere with that. Good luck.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Can I ask apple to refund specific order from website or help center?
No.
Topic:
App Store Distribution & Marketing
SubTopic:
TestFlight
Tags:
If they send you an “order ID”, which they can find in their App Store purchase history, you can look that up using the App Store Server API and get the status of their transactions.
The usefulness of this is limited though. For example, these are not linked to email addresses so you can’t be sure that the Order ID is actually for this user. And it only works for in-app purchases, not for the initial app purchase.
In most cases it is better to direct users to contact Apple if they have e.g. payment problems.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
https://www.apple.com/uk/newsroom/2023/05/app-store-stopped-more-than-2-billion-in-fraudulent-transactions-in-2022/
Apple refused 105,000 developer account applications in 2022.
Their algorithm has said no, and I suspect there is nothing you can do about it.
I find this constantly terrifying.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Interesting.
Presumably append is calling the getter and setter. Presumably the getter is not copying the entire array. But the Swift Array is a value-type (i.e. a struct), not an objC-compatible class, right? So I think this relies on some new Swift copy-on-write magic, not objC-style ARC, right?
It would be interesting to see the implementation of append.
Topic:
Programming Languages
SubTopic:
Swift
Tags:
I tried everything
Really?
Every combination of…
d m y, m d y, y m d
-, /
leading 0 or not
2 or 4 digit year
I got this date from the tax form.
I hope you’re using your actual datr of birth, right?
Suggestion: use your web browser’s developer features to inspect the javascript and see what is is checking for. There may be a regular expression or similar in there.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Well it clearly is invalid - there are only 12 months in the year!
I would like to think that tapping the ‘?’ button would give you a hint about the acceptable format. It might also expect you to use / as the separator rather than -.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
How can I ensure that the new app will be recognized as an update rather than a new app?
Use the same bundle ID.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
What happens if I register as a trader on AppStore Connect?
The contact information you provide will be available to consumers in the EU.
There are three possibilities as I see it:
You're not a trader, e.g. maybe you're offering free apps as a hobby.
You're a trader, but you'd rather not sell your apps in the EU than disclose your contact info.
You're a trader, and you are happy to disclose your contact info in order to trade in the EU.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
Your question seems related to a consumer feature
No it isn’t, it’s just spam.
- Replies
- Boosts
- Views
- Activity
I'm not in the US, I'm in HK. But the app still asks for US documents.
That surprises me. Are you sure that there wasn't some earlier step where you should have changed a setting to indicate HK? Or maybe it is trying to guess where you are from your device localisation or some attribute of your Apple ID. Does the App Store know you are in HK? Is your payment card HK-issued?
(This is just a guess. I have no particular insight into what is going wrong.)
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
- Replies
- Boosts
- Views
- Activity
I think the answer is basically "no", but you do have the option of discouraging new users by increasing the price to something no-one sane would pay.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
- Replies
- Boosts
- Views
- Activity
- Replies
- Boosts
- Views
- Activity
if a customer provides this to you, you can verify if that Apple ID has a purchase for your app.
Did you mean to write "Order ID" there?
If you do mean "Apple ID", please explain.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
- Replies
- Boosts
- Views
- Activity
But the app requires US driver’s license or state identification card to verify. I'm not a US citizen
It does, generally, work for those of us outside the US. I forget exactly what documents I had to provide but it can’t have been difficult. Are you, perhaps, living in the US but not a citizen? What country are you in?
Forum posts do suggest that the app is more reliable than the website so I suggest that you persevere with that. Good luck.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
- Replies
- Boosts
- Views
- Activity
Can I ask apple to refund specific order from website or help center?
No.
Topic:
App Store Distribution & Marketing
SubTopic:
TestFlight
Tags:
- Replies
- Boosts
- Views
- Activity
If they send you an “order ID”, which they can find in their App Store purchase history, you can look that up using the App Store Server API and get the status of their transactions.
The usefulness of this is limited though. For example, these are not linked to email addresses so you can’t be sure that the Order ID is actually for this user. And it only works for in-app purchases, not for the initial app purchase.
In most cases it is better to direct users to contact Apple if they have e.g. payment problems.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
- Replies
- Boosts
- Views
- Activity
https://www.apple.com/uk/newsroom/2023/05/app-store-stopped-more-than-2-billion-in-fraudulent-transactions-in-2022/
Apple refused 105,000 developer account applications in 2022.
Their algorithm has said no, and I suspect there is nothing you can do about it.
I find this constantly terrifying.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
- Replies
- Boosts
- Views
- Activity
Interesting.
Presumably append is calling the getter and setter. Presumably the getter is not copying the entire array. But the Swift Array is a value-type (i.e. a struct), not an objC-compatible class, right? So I think this relies on some new Swift copy-on-write magic, not objC-style ARC, right?
It would be interesting to see the implementation of append.
Topic:
Programming Languages
SubTopic:
Swift
Tags:
- Replies
- Boosts
- Views
- Activity
I tried everything
Really?
Every combination of…
d m y, m d y, y m d
-, /
leading 0 or not
2 or 4 digit year
I got this date from the tax form.
I hope you’re using your actual datr of birth, right?
Suggestion: use your web browser’s developer features to inspect the javascript and see what is is checking for. There may be a regular expression or similar in there.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
- Replies
- Boosts
- Views
- Activity
Well it clearly is invalid - there are only 12 months in the year!
I would like to think that tapping the ‘?’ button would give you a hint about the acceptable format. It might also expect you to use / as the separator rather than -.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
- Replies
- Boosts
- Views
- Activity
How can I ensure that the new app will be recognized as an update rather than a new app?
Use the same bundle ID.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
- Replies
- Boosts
- Views
- Activity
What happens if I register as a trader on AppStore Connect?
The contact information you provide will be available to consumers in the EU.
There are three possibilities as I see it:
You're not a trader, e.g. maybe you're offering free apps as a hobby.
You're a trader, but you'd rather not sell your apps in the EU than disclose your contact info.
You're a trader, and you are happy to disclose your contact info in order to trade in the EU.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
- Replies
- Boosts
- Views
- Activity