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Massive 500 Errors from App Store Connect Analytics
On 06/25/2026 we began seeing a large number of 500 Internal Server Errors from the Analytics API. The failures are concentrated on the segments endpoint: https://api.appstoreconnect.apple.com/v1/analyticsReportInstances/{id}/segments?limit=200 Summary of the issue Start time: 06/25/2026 (first observed) Endpoint: /v1/analyticsReportInstances/{id}/segments Query used: ?limit=200 Error: HTTP 500 Internal Server Error Scope: massive number of errors across multiple requests and report instances Frequency: sustained and repeated since first occurrence Examples and evidence Large volumes of 500 responses from the segments endpoint beginning 06/25/2026 Logs show repeated failures for multiple report instance IDs (e.g., analyticsReportInstances/xxxxxx/segments) Timestamps and request IDs available in our logs for diagnosis Steps already taken Verified request format and parameters (limit=200) Retried requests with smaller page sizes and different limits Confirmed authentication and API credentials are valid Checked for known outages from App Store Connect status pages (no matching incident found at time of first detection) Requested next actions Please investigate server-side errors for the segments endpoint beginning 06/25/2026 Provide guidance on whether this is a transient outage or a breaking change If possible, share an expected timeline for a fix or any recommended workarounds
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888
Jun ’26
Discrepancy between ad-level report data and customer provided data
Hi everyone! Our customer reported us about discrepancy between data from API and Apple search platform data. Here is csv file with platform data We make the following requests: POST https://api.searchads.apple.com/api/v4/reports/campaigns/909902546/ads with the following body: {"startTime":"2021-10-01","endTime":"2022-01-31","selector":{"orderBy":[{"field":"adGroupId","sortOrder":"ASCENDING"}],"pagination":{"offset":0,"limit":1000}},"timeZone":"UTC","returnRowTotals":true,"returnRecordsWithNoMetrics":false} However we get empty result. If we change parameter value "returnRecordsWithNoMetrics" to true, we will get zero values but platform shows another values . How could we fix this discrepancy?
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0
1.1k
Apr ’23
Massive 500 Errors from App Store Connect Analytics
On 06/25/2026 we began seeing a large number of 500 Internal Server Errors from the Analytics API. The failures are concentrated on the segments endpoint: https://api.appstoreconnect.apple.com/v1/analyticsReportInstances/{id}/segments?limit=200 Summary of the issue Start time: 06/25/2026 (first observed) Endpoint: /v1/analyticsReportInstances/{id}/segments Query used: ?limit=200 Error: HTTP 500 Internal Server Error Scope: massive number of errors across multiple requests and report instances Frequency: sustained and repeated since first occurrence Examples and evidence Large volumes of 500 responses from the segments endpoint beginning 06/25/2026 Logs show repeated failures for multiple report instance IDs (e.g., analyticsReportInstances/xxxxxx/segments) Timestamps and request IDs available in our logs for diagnosis Steps already taken Verified request format and parameters (limit=200) Retried requests with smaller page sizes and different limits Confirmed authentication and API credentials are valid Checked for known outages from App Store Connect status pages (no matching incident found at time of first detection) Requested next actions Please investigate server-side errors for the segments endpoint beginning 06/25/2026 Provide guidance on whether this is a transient outage or a breaking change If possible, share an expected timeline for a fix or any recommended workarounds
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888
Activity
Jun ’26
Discrepancy between ad-level report data and customer provided data
Hi everyone! Our customer reported us about discrepancy between data from API and Apple search platform data. Here is csv file with platform data We make the following requests: POST https://api.searchads.apple.com/api/v4/reports/campaigns/909902546/ads with the following body: {"startTime":"2021-10-01","endTime":"2022-01-31","selector":{"orderBy":[{"field":"adGroupId","sortOrder":"ASCENDING"}],"pagination":{"offset":0,"limit":1000}},"timeZone":"UTC","returnRowTotals":true,"returnRecordsWithNoMetrics":false} However we get empty result. If we change parameter value "returnRecordsWithNoMetrics" to true, we will get zero values but platform shows another values . How could we fix this discrepancy?
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1.1k
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Apr ’23