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Support Request: App Store Server Notification Inaccuracies
Unsure if this has been reported before, but I'm seeing a specific scenario where Apple is sending back faulty information in App Store Server Notifications. When users have payment failures that result in the membership expiring, and then reactivate later on with a different subscription, they are given a new originalTransactionId, yet we have three cases where we receive messages about the old originalTransactionId, indicating that after the user recovers their subscription, Apple is resurrecting the old subscription and treating it as if it is active BUT ultimately decides to deactivate it. Here is a sample screenshot of an impacted user. We only have three month and annual plans. Timeline: March 21st: This user signed up for a 3 Month Plan June 21st: This user fails to pay July 7th: After our 16 day grace period, this user loses access July 29th: This user sees they lost access and repurchase Augsut 19th: Their membership is deactivated (long before their 3 Month Subscription is up) For further verification I've also attached a record of all the payloads we've received from Apple for this user. Please let me know if you need any more details to fix this bug OR if it has already been fixed! Thank you. user_webhook_data_sanitized.csv
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Sep ’25
Can't view campaign data with pre-downloads
Within the last week, we listed our app on the App Store for Pre-Download. Immediately after, we created campaign links and sent them around. We are 100% certain that at least a few of the campaign links have generated over 5 pre-downloads, yet we still can't view campaign data. Is this because pre-downloads are not considered App Store Units, so we won't be able to get the attribution until the launch date?
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1.5k
Aug ’24
Grace Period Not Working - App Store Server Notifications
I'm working in Apple's Sandbox environment to implement in-app purchase of an auto-renewable subscription. I followed the instructions at this link in order to Enable Billing Grace Period: https://developer.apple.com/help/app-store-connect/manage-subscriptions/enable-billing-grace-period-for-auto-renewable-subscriptions. However, when I receive an App Store Server Notification for when the user's billing method fails (DID_FAIL_TO_RENEW), it includes no information about the gracePeriodExpiresDate and we never get a GRACE_PERIOD_EXPIRED notification. Logs showing App Store Server Notification not reflecting Grace Period Enabled. I enabled grace period in App Store Connect like three weeks ago, so it's not a delay there. What can I do to test out Billing Grace Period? Is this just an Apple bug?
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839
Jun ’24
How do I create a floating UISheetPresentationController?
I currently have the following screen, implemented through a UISheetPresentationController: I would prefer that the screen look like this (i.e. I'd like to preserve the UISheetPresentationController but make it not pinned to sides and bottom) I tried to use the sourceView property to do this, and followed all instructions in documentation but nothing worked. Is this possible without creating my own custom view that replicates a bottom sheet?
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May ’22