App has been in review with no change in status for 2 weeks now. I contacted support and have heard nothing back on case ID is 102950117204. Even a simple reply that you are backed up and an acknowledgment that my app is in the queue would be appreciated. I've read advice on the forums about cancelling and resubmitting, but I've already waited 2 weeks and don't want to go the back of the queue. The status has been "waiting for review" for this period, so I assume you have it and it's in a queue.

My initial app submission has been "Waiting for Review" status since 8/20 with no feedback or indicator it's progressing. Submission ID is f2a23c80-9ed5-46bc-892b-9ab47fffe443. Is this the normal wait time for initial app review process to begin?