Just opened a new support case (102594208696) with Apple. This is an unbelievable situation, I wonder if there are more people going through the same issue.

Hi there. That's expected behavior, I'm afraid. If you're using different granularities, you'll have different results as the data will be calculated differently. Have you tried comparing the API and data from App Store Connect console using the same aggregation?

You need to compare it to what you see under "Trends" instead of "Analytics". And don't forget to set it to "UTC" so you compare data from the same timezone. And maybe you already seen this but it might be a good idea to check this doc to make sure you're picking the right identifier: https://developer.apple.com/help/app-store-connect/reference/product-type-identifiers/ Hope that helps!

You can use Easy App Reports to extract all your iOS reviews from all countries (and for multiple apps) at the same time.

Looks like it's back

Got it. So first thing I'd do is to check if the data matches if I don't have those filters (US and App Referrer). If it does, then it's probably the privacy thresholds. This is what the docs say: "Data in the framework’s reports is aggregated, and similar users are in groups, which means individual user data is not easily identifiable. To balance data privacy with usability, the framework applies two approaches as needed to specific reports: Thresholding Omits values with data from fewer than 5 users or 5 unique devices. Noise Adds a small random number to metrics. These privacy measures maximize utility as the volume of data increases, while also helping protect users identities. The framework applies the same privacy measures across daily, weekly, and monthly reports for the same type of content, ensuring that utility increases as more data is collected over longer periods of time." Full wiki here: https://developer.apple.com/documentation/analytics-reports/privacy Apparently "5 unique devices" is the bare minimum. But the noise part is more unclear, on that link you'll find the calculations on how they apply the thresholds, but I also don't fully understand it tbh.

still offline

It can be multiple things. Make sure you're comparing apples to apples: there are multiple metrics for "installs" and you also have multiple dimensions (country, apps, device, product page, source, etc). More often than not, that's the actual problem. I'd review my data closely and look at their docs to make sure you're looking at the same thing. Privacy thresholds: this could be it indeed. What you can do here is to avoid the "Detailed" report if your app is too small. I hope this is helpful.

Same here. This is happening since Friday. I wish Apple would update their service status so we don't have to jump on this forum to confirm that their API is offline.

Hi Christian. We're seeing a similar issue here. I'd recommend trying to bring data from different dates and see if you can find anything. From our experience, there are multiple reports with weird gaps on the data. I opened a similar thread here in which Apple said it might have to do with their Privacy Thresholds, but their explanation isn't consistent with the amounts of data we have. Following this thread to see if there's any solution on this.

Had the same issue a couple months ago, it was a problem on Apple's side. Is it working now? Last time it stopped for just a few hours.

It's a simple thing, but have you checked the permissions of your API key? That might be it. Or maybe the developer account doesn't contain any Financial Reports because they don't sell anything on their apps.

As far as I know, unfortunately there's no way to change the timezone settings on the API itself

Looks like it's happening again :/

Getting the same error here. So frustrating as Thursday last week we had exactly the same problem which lasted for ±30 hours. Hey Apple, could you care to give us a heads up when you change the API? There are whole teams and companies depending on this service. It'd be great to receive a heads up at least and an expected date to solve it.