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Forwarded from App Review ticket 102715606681 – still unresolved.”
My message - URGENT - ESCALATE - App Store Connect UI Broken for 10+ Days I have already had to remove a subscription and do a new one as the option for a new in-app purchase was not appearing (I tired to explain that but no one is listening) I still cannot proceed with my app submission. New critical issues: My app version is frozen now. I have tried on a new browser, deleting caches but nothing is working. Every build is costing me money. I email and no response from Monday. Cannot change build from 11 to 12 in app version - no way of deleting last build - no red circle appears. In-App Purchases section is completely unresponsive - cannot attach subscription I have build 12 ready in TestFlight. I have subscription impulse404_premium_monthly_v2 ready to submit. But App Store Connect UI is broken and preventing me from attaching either. This is now costing me significant money in delays. Please escalate this immediately. MY RESPONSE FROM APPLE - Hello, Thank you for making the requested changes. However, we are unable to proceed with our review as this app’s status is currently “Prepare for Submission.” You will need to submit a new build for review. More information about submitting builds can be found in App Store Connect Developer Help. We look forward to reviewing your resubmitted app. Best regards, App Review
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Oct ’25
App Store Connect UI Broken - Cannot Attach Build or Subscription for 10+ Days
I've been unable to submit my app for over 10 days due to App Store Connect UI issues. I've contacted Apple Support (Case #102715606681) but haven't received a response in 3 days. App Details: App: IMPULSE404 Bundle ID: com.sophie.impulse404 Apple ID: 6752914939 Version: 1.0 (Prepare for Submission) Build 12 uploaded successfully to TestFlight Issues: Cannot change build: Build 12 is available in TestFlight, but I cannot switch from build 11 to build 12 in my app version. The usual option/button to change builds is not appearing. In-App Purchases section unresponsive: When I click "Select the in-app purchases or subscriptions..." nothing happens. I cannot attach my subscription (impulse404_premium_monthly_v2) which is Ready to Submit. What I've Tried: Multiple browsers (Safari, Chrome) Cleared cache and cookies Logged out and back in Restarted computer Different devices Waited 3+ days Impact: This is blocking my entire app launch and costing me significant money in delays. The app and subscription are ready to submit, but the UI is preventing me from proceeding. Has anyone experienced this? Is there a workaround, or does Apple need to fix this on their end? Any help would be greatly appreciated.
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Oct ’25