Our organization has an active Apple Developer membership, but since last month, we’ve been unable to access our team information or manage certificates. Our apps are still active in App Store Connect, but we cannot update them. On the Developer account page, a “Join Now” button appears, but clicking it results in the message: “Your Apple Account is already associated with the account holder of a membership.” Additionally, this account was originally registered with an older email when it was used to create a personal developer account in 2015—nearly 10 years ago. We do not know if this is causing the issue. We have contacted Apple many times but no reply within one month. Any guidance or assistance would be greatly appreciated. Thanks!

Our company enrolled in the Apple Developer Program as an organization in July 2024. Everything was fine for several months, but in early January 2025, our developer noticed that the certificates were missing. When we logged into our developer account, we were shocked to see a page prompting us to “Enroll Today”—as if we had never joined in the first place. Clicking the enrollment button led us to an error page stating we cannot enroll. We immediately reached out to Apple Developer Support via email, but despite multiple attempts, we received no response. Strangely, our apps remain live on the App Store, App Store Connect functions as usual, and we continue receiving payments every month. However, we are completely blocked from developing and releasing updates. Today, I managed to reach Apple by phone. After being transferred to a senior representative, I was told they couldn’t tell me why this was happening. They only confirmed that a request had been made and that I should “wait.” That’s it—no explanation, no timeline, nothing. While it’s somewhat reassuring that they acknowledge the issue, I’ve already seen other developers with the same problem go unanswered for months. My suspicion? This account might be linked to an individual developer account from way back in 2015 when Apple’s registration process was far less strict. Could that be the issue? No idea—because Apple won’t say a word. Meanwhile, both of our apps have been exposed to several bugs, and customers are waiting for updates. If there’s still no response from Apple, I have no choice but to register a new account—purely to continue supporting our users. CASE ID: 102508598957