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App stuck in Waiting for Review since October 13 - first app, new developer account
Hello everyone, I'm a new developer and this is my first app, Frenchie Dash (Apple ID 6822067764), a small offline game about my rescued French bulldog. Here is the timeline: October 12: first submission. It was reviewed the same day, and App Review asked for more information about my new developer account (Guideline 2.1). October 13: I replied with all the answers and a screen recording from my iPhone, and submitted build 1.0 (2). After that, the submission sat in "Processing" for a whole week and never reached review. October 16: I accepted the updated Apple Developer Program License Agreement and the new Paid Applications agreement. Banking and tax forms are Active. October 20: I removed the stuck submission and submitted the app again. Today, October 22: it is still "Waiting for Review", more than 48 hours later. I also contacted Developer Support three times (case 102998013460) but haven't received a reply yet, and phone support is currently unavailable. Has anyone seen this before? Is there anything else I should do on my side? If someone from App Review could take a look, I would really appreciate it. Thank you! Vasilii
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19h
App stuck in Waiting for Review since October 13 - first app, new developer account
Hello everyone, I'm a new developer and this is my first app, Frenchie Dash (Apple ID 6822067764), a small offline game about my rescued French bulldog. Here is the timeline: October 12: first submission. It was reviewed the same day, and App Review asked for more information about my new developer account (Guideline 2.1). October 13: I replied with all the answers and a screen recording from my iPhone, and submitted build 1.0 (2). After that, the submission sat in "Processing" for a whole week and never reached review. October 16: I accepted the updated Apple Developer Program License Agreement and the new Paid Applications agreement. Banking and tax forms are Active. October 20: I removed the stuck submission and submitted the app again. Today, October 22: it is still "Waiting for Review", more than 48 hours later. I also contacted Developer Support three times (case 102998013460) but haven't received a reply yet, and phone support is currently unavailable. Has anyone seen this before? Is there anything else I should do on my side? If someone from App Review could take a look, I would really appreciate it. Thank you! Vasilii
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