It says: "There are still screenshot uploads in progress." when submit a new build

Hi, we updated the screenshots in our project. Now when we try to re-submit for review the error " Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress." is reported and we are unable to continue.

Update: There somehow a broken screenshot (red outline) was in one of the optional sections (6,1 inch). I removed it and the error went away.

Hello everyone, I had the same problem just today. reloading the app store connect page didn't help, but I did what was suggested by the app store connect engineer. I went to View All Sizes in Media Manager > viewed all the images, one by one. After I've done that, I guess it somehow completed the upload to the server by reprocessing them when I open them. and when I clicked "Add for review" button, it went through. Viewing all of them is helpful since I don't know which image would've not been successfully made it to the server.

Hope this helps, Best regards.

I was having this same issue, and I found a solution that worked for me! What fixed it for me was after uploading the images, I went back to the Product Page Optimization, then back into my optimization with the issue. Now, when I looked through each of the images I'd uploaded, I found one that now appeared as the gray background with a cloud icon! I deleted and re-uploaded that image, and it finally worked! Definitely feels like a glitch on Apple's part.

Anyway, I hope this helps someone else!

Since this is an Apple server-side issue, here's a fix that worked for me:

1. Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
2. Turn off the WiFi of your computer.
3. Clear the cache of your web browser.
4. Turn on your computer's WiFi.
5. Log-in again to Apple Store Connect.
6. Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.

Hope it works for you too.

Same problem now in 2023. No grayed icons. Won't let me submit.

It still does not work in 2023. Why has this problem not been addressed in 3 years?

Same problem in 2024, Apple. Stop investing time in improving iOS and fix this issue.

I tried removing the images and re-adding, but same issue. Come on Apple, kindly sort your act out!

Somehow I was able to submit without images for 6.7'' (!!!). Those were the ones always with errors whenever I refreshed the page, so when I tried to submit without any images in it, it went through (!!!).

Let's see if it will be approved or not like this

This just occurred for me (Jan 2024) and all the images were showing as there.

So I closed that browser window in Safari, opened a 'New Private Window', logged in, and checked all the screenshots. One of them was showing as grey (still processing) so I deleted and replaced it, I was then able to continue and submit the app update.

So it's clearly a caching issue in the web app, opening a new clean (private) browser window showed the correct/real state of the screenshots.

How I solved it: Looked at the network console in my Chrome, and looked at the responses of /appScreenshotSets api calls. It will make a call each time you switch locale. Inspect each of them. For each, there will be list of screenshots, and look for the one that does not say "state": "COMPLETED". Look at other information there, and you will be able to figure out which screenshot it is (for example, your original filename will also be there). Delete and reupload that (way few seconds after upload before you navigate away).

In my case one of the screenshot said "UPLOAD_COMPLETED" instead of "COMPLETED". Reuploaded that, and it app review went through.

If you want to narrow your search, look at the response of the api call that is made when you click "Add to review", it will give you a uuid for the exact screenshot(s) that failed. Now search for that in the appScreenshotSets api responses.

Cause of this (For the apple engineers): You guys have designed screenshot upload to be a 2 step client driven process. Essentially, client first uploads an image, and then later has to make another API call to PUT an image somewhere, but the UI already shows success after the first step itself, and user navigates away, essentially failing the 2nd call. Either make the second call a server side step, or make the UI show upload success only after both steps are done.

I'm wondering why this issue is still not fixed. For me it worked more or less fine for English screenshots (I had to upload them through "All sizes in Media Manager", because the main page uploads didn't work), but when I started to upload localized images - nothing helped, everywhere all uploaded images dissapeared and then were marked as "no yet been uploaded". I thought that maybe AdBlocker causes this buggy behavior, but it doesn't. Please, fix this finally!

April 15th 2024 - problem still exists. How much of a finger can Apple show to the developers. I have submitted over 100 apps and things get only more complicated. My customers are top 500 companies ... the best I can do is to advice them to no longer supply iOS devices. What a shame for Apple, this will fire back.

Solution: convert your png images to jpeg and re-upload.

I got a message saying alpha and/or transparency not allowed, transparency (alpha) is only possible on png so jpeg fixes that and removes the issue.

I had the same problem, and I followed the proposed solution:

 Go to your app version page where you see your screenshots.
 Click “View All Sizes in Media Manager”. This should take you to a page with all available display types and sizes.
 Click the “>” icon by each display size to expand every section.

I identified two videos showing an error for iPhone 6.1 Inches, so I removed the videos and screens allowing this page to inherit the 6.5 inches automatically.

That solved the problem, and I could submit it for review right after that.

I hope that helps someone.

Hi I solved the issue with my App. Some bug caused that for me there have been two 6.5" sections for upload, so I deleted all screenshots from the duplicate one and moved them to the section that had the "required" label. And that solved it for me.

Loading screenshots doesn't work at all.

This issue still exists.

I am having the same problem.

In my case, I am being asked to edit screenshots even though the app does not contain code that supports Apple Watch or iMessage.

And editing iMessage screenshots has become a necessity.

The edit page for your app version also shows settings for App Watch, iMessage, and even App Clips.

I think the reason why these screenshots require editing is because there are supposed to be settings for App Watch and iMessage.

I'm guessing this problem can be solved by changing the settings to not use App Watch or iMessage, but I don't know where to set this.

The only fix that worked for me was to open the screenshot in Preview and export it as a JPEG. Hope this helps.

I faced the same problem. For me, the solution was to 're-convert' the image. For example, I had an image in a format specific to the store. I went to a website that converts images to pixels and converted it. Then, I saved and uploaded it to the store again. After that, I reloaded the page and it worked!

I had some images that had semi-transparent backgrounds - some it would accept some it would not - I didn't need/want/intend to have the transparent backgrounds once rectified all images uploaded the very next time.

For me, it was related to transparency and alpha pixels in images. I solved this by converting the images into JPEG format.

This is because I use an external tool to generate screenshots for the specific size required on the store, which exports images in PNG format.

Although the images do not have any transparency because I can see a white background, but somehow they had alpha pixels that were hard to see with the naked eye.

For me it was simply opening a private/incognito window and doing it from there.

The same issue due to transparency. WHY DONT SHOW AN ERROR RIGHT AFTER SCREENSHOT UPLOAD??????