TESTFLIGHT: The requested app is not available or doesn t exist

App Store Distribution & Marketing TestFlight
MemberClass
MemberClass OP
Created Mar ’25
Replies 4
Boosts 1
Views 238
Participants 5

Hello,

I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones.

I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone.

Points to consider:

  • The app runs perfectly on the Emulator.
  • All my terms and agreements with Apple are up to date.
  • I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt.

I can send my app to the internal testers, but when I click download, the following message appears:

Could not install [APP NAME]. The requested App is not available or doesn't exist.

I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers.

Has anyone experienced this and resolved it?

Replies  4
Boosts  1
Views  238
Participants  5
aunzamayo
aunzamayo OP
Mar ’25

I've been experiencing this issue for almost a month now, thinking it was an Apple-related problem, but it still hasn't been resolved. To summarize, I only need to use the development version for testing, but other members are unable to test it at all. If you have a solution, please help resolve the issue.

0
samkudr
samkudr OP
Apr ’25

I have the same problem. In may case, in the Monetization -> Pricing and Availability -> App Availability section for the app all of a sudden I started to have 2 countries in the Processing state. If your account is in the 'Processing' country then you can view the app in TestFlight but can't install it.

I contacted developer support, they redirected me to App Store Notices but no replies from them so far.

0
0xAymane
0xAymane OP
Apr ’25

I have the same problem, evem when i build and submit the app with Expo App Services, my app's new build appears in Testflight, but I can't install it: The app is not available or doesnt exist (I translated it from french).

However, some of my friends who have an old build on their iPhone can still open it on TestFlight, despite I deleted the old app and builds... I don't understand what is going on tbh.

0
brunoegito
brunoegito OP
Apr ’25

i'm going through the same issue.

i'm building with Expo and I can't use TestFlight to test. When I install using the IPA, it works.

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