Reject Payment Notification

Question

vsmedia OP

Created 10h

Replies 2

Boosts 0

Participants 2

Two hours ago we received 42 emails from Apple with the following content:

iTunes Connect

Dear .....,

The routing number you provided for the bank account ending in ..... is no longer correct. To receive payments, update your bank info with a valid account and routing number.

If you have any questions, use the Contact Us module on iTunes Connect.

We have been receiving payments to this account for 5 years and nothing has changed with the account. The account is valid and all details are correct.

And this is displayed under “Payments and Financial Reports”:

Payment Rejected

The routing number you provided for the bank account ending in .... is no longer correct. To receive payments, update your bank info with a valid account and routing number.

A lovely surprise for Christmas.

Payment Rejected.jpg

Reject Payment Notification.jpg

Boost

Answer 1

vsmedia OP

7h

I believe that our bank had maintenance today and the payment may have been rejected due to a technical error. When logging into online banking, it says that online banking will not be available tonight due to maintenance.

Is there a way to trigger the payout to the same account again on Monday? Or will it only be attempted once we have added a new account? Unfortunately, there is no clear information about this.

0

Answer 2

magicld OP

6h

I’m getting exactly the same notifications since today. more than 60 today. Funny thing: on AppStore Connect my payment information has status active / valid. The emails are addressed from ITunes Store - but there I never published any app / content. looks to me like technical apple problems or Apple was hacked?!?

0