App Preview | AppStore Connect

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Ozy94 OP
Created 3h
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I'm trying to understand why App Preview uploads are stuck in this state even after 24 hours without any errors thrown

My current video has the following specs which follows Apple requirements for Video Specifications for App previews.

  1. Video codec: H.264 High Profile Level 4.0 — meets requirement
  2. Resolution: 886×1920 — correct for 6.9"
  3. Frame rate: ~28.9 fps (under 30) — meets requirement
  4. Format: MP4 — meets requirement
  5. Duration: 28.08s (under 30s) — meets requirement
  6. Audio codec: AAC — meets requirement
  7. Audio bitrate: 256kbps — meets requirement
  8. Audio sample rate: 44.1kHz — meets requirement
  9. Audio channels: stereo — meets requirement

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Tomato OP
46m

If you go back to the Apps section and then return to your specific app page, it will give you a brief explanation as to why your upload has failed although it won't help you much.

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