My support case has stalled despite being escalated to a Senior Advisor over a week ago with no follow-up or resolution. My application is being rejected from the App Store due to what appears to be a synchronization issue between apple.developer.com and App Store Connect.
Full Timeline
March 24, 2026 — My account migration from Individual to Organization was completed and approved by Apple.
March 27, 2026 — My app (Version 1.0, Submission ID: 72b19231-8010-4844-b873-f2853d02092e) was rejected under Guideline 3.1.5 on an iPad Air 11-inch (M3). The rejection stated my app was submitted under an Individual account, which is not permitted for fintech applications.
March 28, 2026 — I submitted a support request explaining the situation.
April 6th, 2026 — I received a response from Developer Support, who acknowledged the issue and escalated it to a Senior Advisor.
April 7, 2026 — I followed up via email as no Senior Advisor had contacted me.
Today, April 13, 2026 — Still no contact from the Senior Advisor. App Store Connect still shows my account as Individual.
Core Issue:
When I go to apple.developer.com my account membership type is organization, with all relevant company details. However, my membership type in AppStore Connect still reflects an individual account.
Such is demonstrated by an App Store review response: "Your wallet app facilitates the transmission and/or storage of a virtual currency but was submitted by an Apple Developer Program account registered to an individual, which is not appropriate for the App Store. Your app must be submitted through an Apple Developer Program account enrolled as an organization."
What I Need
A manual update of my Appstore Connect membership type such that it correctly reflects my Organization account status; allowing me to resubmit my app.
Relevant details: Case Number: 102854501693 (screenshots of issue provided in case details)
If any Apple staff can help escalate this internally or advise on next steps, I would be incredibly grateful.