Hello Apple Developer Support / Community,
Our company's iOS app launch is currently paralyzed due to an automated enrollment block, and we are facing intense customer backlash because our Android version is already live. We urgently need an Apple representative to reset our enrollment status.
The Situation:
Originally, we started developing our app under a temporary legal entity (Homeflow BV) while our final corporate entity (Luo BV) was being legally formed. We initially opened Case 102912721623 to transfer the account from Homeflow to Luo. However, Developer Support informed us that because Luo is not acquiring Homeflow, a simple transfer isn't permitted. Accepting this, we decided to do it the right way: we abandoned the transfer, unlinked the primary Apple ID (s.aerts@...) from the old Homeflow account, and attempted to enroll Luo BV from scratch as a brand new Apple Developer Program member.
The Blocker:
When we attempt to enroll the new entity, we are immediately hit with the error: "Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time." It seems our attempt to clean up our accounts and start fresh has triggered an automated security block. We are stuck in a catch-22: we can't transfer the old account, and the system won't let us pay for a new one.
Business Impact:
• We are a registered energy provider in Belgium • Our Google Play app is live, but our Apple users are entirely blocked from managing their energy contracts. We literally have households where one partner can use the service and the other cannot. • We cannot publish under the old Homeflow entity as it exposes private residential data.
Could an Apple representative please clear this security block so we can finalize the enrollment of Luo BV and get our app to our customers?
Thank you,
Sam Aerts Luo BV