Multiple submissions stuck in "Waiting for Review" for weeks— no Resolution Center messages

Question

Created 1d

Replies 2

Boosts 1

Participants 3

Hello,

All of my submissions across my account have been stuck in review for many weeks, which is well outside my normal turnaround. These are apps that have historically been approved within 24 hours or 2-3 days.

Those updates are time critical. Singapore MRT just updated on 12 July. We are losing installs and impressions largely because of this, especially no reason is given.

App: Singapore MRT Map Route Apple ID: 536957287 / Version: 3.0.1 App: Singapore MRT Map Route(Pro) Apple ID: 475976737 / Version: 3.0.0 App: Epic Cards Battle Apple ID: 1003611640/ Version: 2.6.3

On my side everything appears complete: metadata, build, review notes, demo account credentials, and all agreements in Agreements, Tax, and Banking are accepted. There are no messages in Resolution Center and App Store Connect shows no action required from me.

I have contacted Developer Support but have not received a actual response.

Could someone please confirm whether these submissions are correctly queued, or whether something is blocking them that requires action on my side?

Thank you.

Answer 1

Fares OP

23h

I'm experiencing the same issue. This is the first time I've ever seen this happen. One of my apps has been stuck in "Waiting for Review" for over 3 weeks with no Resolution Center messages or required action, while another app from the same account was reviewed in just one day. I've honestly given up trying to understand what's causing it.

Answer 2

eselva92 OP

16h

I’ve been experiencing the same thing over the last few days. They even rejected me four times in a row without properly checking that the issue had been resolved correctly—despite me sending proof, videos, and so on—until they finally acknowledged I was right. They were also rejecting my in-app purchases (IAPs) without giving me the option to edit them. Now I’ve been waiting four days for them to approve a change to the marketing URL and a screenshot update. Of course, they don't answer your emails either.

I'm leaving my submission ID here in case any employee reads this.

a75704ae-0d91-4835-b063-0afb13f83740