Pending Termination Notice Under Section 3.2(f) – Seeking Guidance Regarding Developer Identity Verification

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Pending Termination Notice Under Section 3.2(f) – Seeking Guidance Regarding Developer Identity Verification

Hello, Case ID: 20000132641773 I am seeking guidance regarding a Pending Termination Notice that I recently received under Section 3.2(f) and App Review Guideline 5.6.2 (Developer Identity).

I fully respect Apple's policies and have always tried to operate within the App Store guidelines. However, I am struggling to understand the identity-related concerns mentioned in the notice.

My Situation

I enrolled in the Apple Developer Program as an Individual developer.
I completed the standard enrollment process and paid the membership fee.
My developer account was approved and activated by Apple.
During enrollment, I was not asked to upload a passport, National ID Card, driver's license, or any other identity verification documents.
The account has been active for several years.
I have multiple published applications and have invested significant resources into their development and growth.

My Main Concern

The notice states that Apple believes fraudulent or false identity information may have been provided.

However:

I have never intentionally misrepresented my identity.
The name on the account belongs to me.
I am fully willing to complete any identity verification process.
I can immediately provide my Passport, National ID Card, Driver's License, proof of address, or any other documents Apple may require.

Significant Business Impact

The termination notice has affected all applications associated with my account.

As a result:

App transfers are disabled.
Earnings payments are paused.
Existing applications are impacted.
Ongoing user acquisition and marketing campaigns have been disrupted.

I have invested heavily in growing these applications, including substantial advertising spend through Meta Ads and other marketing channels. I can provide supporting evidence of advertising activity, installs, traffic, and user acquisition if requested.

Questions

Has anyone successfully resolved a similar Developer Identity (5.6.2) issue through additional verification?
Has Apple allowed developers to submit identity documents after receiving a Pending Termination Notice?
Is there any recommended approach when the developer is fully willing to verify their identity but was never previously asked to submit identity documents?

I have already submitted an appeal and expressed my willingness to provide any form of identity verification required by Apple.

Any guidance from Apple staff or developers who have experienced a similar situation would be greatly appreciated.

Thank you.

Answer 1

pock OP

1w

Hello,

I received the exact same Pending Termination Notice today, also referring to Section 3.2(f) and App Review Guideline 5.6.2 (Developer Identity).

Like you, I am enrolled as an Individual developer and I do not understand what information Apple considers false or fraudulent. I am the legitimate account holder and I am fully willing to provide my government-issued ID, proof of address, banking documentation, or any other information Apple may require to verify my identity.

I have already submitted an appeal to the App Review Board and contacted Apple Developer Support by both phone and through a support case. I am now waiting for their response and hoping they can provide more details about what specifically needs to be verified or corrected.

If you receive any update from Apple regarding your case, I would really appreciate it if you could share it here. I will also update this thread if I receive any information or resolution on my side.

I hope we can both get some clarification and resolve this through the proper verification process.

Thank you.