App Previews not served for iPhone since ~Oct 5 — reproducible on apps.apple.com for every app (FB25109947)

Correction to the post above: NYT Games is not a valid example — it has no App Preview on either platform; the video on its page is an In-App Event, which still renders. Disregard the “may be recovering progressively” line. Verified as of Oct 8, 3:00 PM ET with In-App Event videos excluded: Candy Crush Saga, Wordscapes and LineSpell all show iPad previews present in the server response and iPhone previews absent. The Oct 5 archived Candy Crush snapshot’s stream is confirmed to be a productMediaItem (App Preview), not an event, so the Oct 5–8 window stands.

Same here. I filed FB25080396 on Oct 6.

App: Daily Affirm (id6770310532). We have iPhone previews only, uploaded to the 6.9" and 6.5" slots for 20 locales.

• They showed on the App Store until the Oct 5 rollout. Since Oct 6, no iPhone preview shows, on my iPhone or on apps.apple.com.
• App Store Connect still lists all previews as COMPLETE. The API returns working m3u8 URLs for them. So the assets exist, but the store doesn't serve them.
• On Oct 6, I checked 8 other apps, including big games. None showed an iPhone preview.
• Today (Oct 11), the bug is still there. For Candy Crush and LineSpell, the ?platform=ipad page has an apptrailers .m3u8 stream, but the ?platform=iphone page has none. Our iPhone page has none either.

We changed nothing on our side. This looks like a server-side problem that started with the Asset Library launch.

In my case, preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version.

https://developer.apple.com/forums/thread/850445

Filed FB25118327

Thank you — FB25080396 filed Oct 6 lines up exactly with the archive dating on our side. Two independent reports, same day, same server-side signature. If anyone else is affected, please add your FB number; duplicates get linked.

Kjuly — yours sounds like a different symptom (screenshots missing from the ASC Preview rather than previews missing from the store). Could you post the link to your thread? Worth knowing whether it started Oct 5 as well.

Hi :) I have the same issue, FB25157238.

My app Preview has disappear from Apple store Search since October 6th

Running tally for Apple’s benefit — same defect, three Feedback reports: FB25109947 (Oct 8), FB25080396 (Oct 6), FB25157238 (Oct 12). manudev, if you can file one too and post the number, it links to the same radar. Kjuly’s FB25118327 / thread 850445 looks like a sibling issue from the same Oct 5 change — screenshots rather than previews.

Status Oct 12: still absent. Candy Crush, Wordscapes and LineSpell iPhone pages carry no preview stream; the iPad pages do.

Hello there, thank you all so much for reporting this issue. We are of the issue and we are investigating.

Please monitor this thread for updates.

Same!

The same thing is happening to me.

Only 4 of my 9 screenshots are now showing. I uploaded them again and when I try to add them via asset library it says "An error has occurred. Try again later."

Try and upload and says "5.png—An error occurred during upload."

Apple Watch screenshots won't let any upload or be added.

The new banner is MIA, but when you preview it you see it then when you close the preview you see the image until you go somewhere else and back.

Things are definitely broken right now in App Store Connect.