First app stuck in "Waiting for Review" since October 4 (15 days)

Hello,

Our first iOS app, Kaikōdo: Travel your way (Apple ID: 6798173537, version 1.0), was submitted for review on October 4, 2026 at 15:00 CEST and has been in "Waiting for Review" ever since, with no messages or feedback in App Store Connect.

We contacted App Review on October 11 (case ID 102993087879) without a reply, and followed up on the same case today. The submission includes a demo account and reviewer notes.

Could someone from App Review take a look, or let us know if anything is missing on our side?

Thank you.

September 18th was my frst fully delayed my launch and now every week I have to update cuz theres more things. also they dont even care to respond to escalations im on number 5