Family Controls (Distribution) - Requested and Granted but shows no status

Hello,
I requested "Family Controls (Distribution)" for one of my apps. I received email that the entitlement is granted and I can use it:

Hello XXXX

The entitlement for Family Controls (Distribution) has been assigned to your account, and you can now configure this capability for eligible apps. If you’re enrolled as an organization, Admins on your team can also use this capability.

However, on the identifiers page, the status still shows as "No Requests". Additionally, I see nowhere any other indicator.
I opened a case with the ID 102999908799 but didnt receive any response.

Anybody knows what to do?

Thank you.