My Apps: We can't process your request

App Store Distribution & Marketing App Store Connect
austinuk OP
Created Apr ’18
Replies 38
Boosts 1
Views 28k
Participants 36

Trying to go into My Apps on itunes connect (https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app) after uploading a new build of an application, and receiving an email notification that it had completed processing, and I get the following error page:


(https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/defaultError)


We can't process your request.

Try reloading the page. If the problem persists, contact us.

iTunes Connect Homepage


This has been happening for a number of hours now, and I can't get in to release a new beta build.

Replies  38
Boosts  1
Views  28k
Participants  36
deshawnda OP
Apr ’18

I can confirm - experiencing the same issue. Uploaded app. App completed processing. When navigating to My Apss the error page is shown
skundisch OP
Apr ’18

Same problem here. My app is still at the App Store. Navigating to My Apps end up with the error page you descriped.

austinuk OP
Apr ’18

Still same problem for me this morning. I contacted support but got nothing back yet.


My Apps - Errors

Users and Roles - Errors


App Analytics - Works

Sales and Trends - Works

Payments and Financial Reports - Works

Agreements and Tax - Works

Resources and Help - Works
austinuk OP
Apr ’18

It's working in Firefox.


So I removed all cookies and local storage for itunsconnect, but still doesn't work in Chrome.
applelion55 OP
Apr ’18

I'm having same problem using Chrome. Works in Safari.
steveo68 OP
Apr ’18

I have same problem on Chrome. Works in Safari.

Interestingly, Chrome in Incognito mode works.


Tried clearing browser history and even restarting computer - no luck.


In console log, there are a large number of errors that may help:

VM899 manage_apps_un…l.b15fbca893.js:358 Error getting data:

{data: null, status: -1, headers: ƒ, config: {…}, statusText: ""}


TypeError: Cannot read property 'ITC.current.locale.metadata' of undefined

at Object.interpolateFunc [as interpolate] (/itc/js/ng-app/controllers/page-wrapper_cntrl.662e6e6cbb.js:136)


TypeError: Cannot read property 'ITC.HolidayShutdownBanner.Title' of undefined

at Object.interpolateFunc [as interpolate] (/itc/js/ng-app/controllers/page-wrapper_cntrl.662e6e6cbb.js:136)
Dog26 OP
Apr ’18

Same experience for me:

Cleared all = no change

Chrome incognito and Safari works
austinuk OP
Apr ’18

Yes, I just figured out incognito works. I have also cleared all cookies and site data, and it still doesn't work in normal mode.


Started disabling extensions, an disabling Evernote Web Clipper allowed me to get in. If I enable Evernote Web Clipper again, I can no longer get in.


So looks like, in my case, the problem is Evernote Web Clipper
knitterb OP
Apr ’18

I just did the same (removed the Evernote clipper extension) and it worked like a charm. Support was baffled, thank you Internet!
AdamLiu84 OP
Apr ’18

Same problem. Evernote is just getting worse and worse towards totally self destruction.
ShannonB OP
Aug ’18

I've been having an issue with this too, but it's not working in any browser for me. I've tried Safari and Chrome, in regular and incognito modes, and all I'm getting is that same page.
eddieespinal OP
Aug ’18

Same for me, I've been trying for about 1 week and nothing. :-(


Apple please fix the problem already!!!!
umerazeem OP
Aug ’18

I'm having the same problem since an hour now. I can't open the My Apps section.
Please fix it Apple.
tomstoermer OP
Aug ’18

same problem here...

danrcolman@gmail.com OP
Aug ’18

Same problem, for last several hours.
hyperwellbeing OP
Aug ’18

I have the same problem and have tried different Apple IDs, many different devices, different browsers, new credit cards etc. nothing, so blocked the past week from submitting a new podcast!
Lola5517 OP
Aug ’18

I have also been having this same exact issue for over a week. Tried 5 different computers, 2 phones, 3 wifi's, 3 different apple id's, talked to 6 reps and still nothing. finally they gave me the email to contact a podcast group at apple but they have yet to reply ( emailed them on saturday) I am beyond frustrated as I am releasing my first episode tomorrow 😐 good thing there's podbean. Someone really needs to do something about this!!
thechampionsjourney OP
Aug ’18

I am in the same situation. I think the idea of releasing on podbean only works for me. Its just that I already recorded the episode showing me telling people to subcscribe on itunes.

I can't believe that this has failed.


Prettty unhappy with the service to be frank.
pengostoven OP
Sep ’18

Same problem. Apple fix that please!
ewersoncastelo OP
Oct ’18

this is a big problem. I'm with the engineer trying to solve my problem. They said they did not identify the cause yet. When updating my case notice you.
andreabm OP
Oct ’18

Exactly the same problem here. Tried Safari, Chrome incognito, Firefox, none of these works. 😟
djelmo OP
Oct ’18

Same here, what ever you try it doen't work. They are probably working on it.. if not... APPLE GET TO WORK! We need to edit/upload en do other stuf!
kc-curefit OP
Oct ’18

I am facing the same issue, How was it resolved for you folks ?

Nothing works chrome/safari/firefox

thienhaisoft2 OP
Oct ’18

I'm too. I cannot access "My Apps" page of "iTunes Connect" on Chrome, Safari, ..etc....
TomPouce OP
Oct ’18

Same issue here. Tried Firefox, Chrome, Opera and Chrome incognito. Chrome incognito gave me a bad gateway error (correlation key: 27233RB5OAX5DFPWGPFPOKPF)

and on refresh the "We can't process your request" page.


Someone please help.

My Apps: We can't process your request
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