My Apps: We can't process your request

App Store Distribution & Marketing App Store Connect App Store Connect

Created Apr ’18

Replies 38

Boosts 1

Views 28k

Participants 36

Trying to go into My Apps on itunes connect (https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app) after uploading a new build of an application, and receiving an email notification that it had completed processing, and I get the following error page:

(https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/defaultError)

We can't process your request.

Try reloading the page. If the problem persists, contact us.

iTunes Connect Homepage

This has been happening for a number of hours now, and I can't get in to release a new beta build.

alex.farcas OP

Oct ’18

I have the same problem on both my accounts. It seems that this issue affects a los of people today!

When I try to access My apps from https://appstoreconnect.apple.com/ I receive one of the following:

We can't process your request ... contact support
Bad gateway and they give me one Correlation key
Error 500

It started 8 hours ago for me, my last successful access was around 15 hours ago.

I tried on multiple browsers, in private / incognito window and also with my colleagues.

Please fix this as soon as possible!

klemenKlemen OP

Oct ’18

My problem is the same. How can we efficiently report this to applel, so they can fix this soon?

NeonNero OP

Oct ’18

It only seems to work 1-2% of the time. Then, at times, it works OK (but slow) for about 3-4 minutes, then I get errors again. Using Chrome, located in Norway. I've had this issue for the last couple of hours (when I was about to prepare a new app update/release). I hope Apple gets this resolved soon enough.

It's also annoying that their system status page shows that everything is working fine, when it's obviously not: https://developer.apple.com/system-status/

normangl OP

Nov ’18

Getting the message:

Sorry, We can't process your request.

on my work accounts only when trying to get Apple to send the verification code to my trusted device.

It was working about 2 hours ago like it always works.

Is one of the login servers down?

Or is it related to the fact the new Apple Licence agreement hasn't been accepted by my company yet? We need to login to accept it....

regards

Gavin

jwhitsitt-c OP

Nov ’18

I'm having the same issue intermittently. We're also having issues uploading binary using altool.

eleven11 OP

Dec ’18

This has happened to me several times, how can it still be an issue for a company like Apple? -.-

bthuan OP

Dec ’18

This happens for me on Chrome recently. Ended up to use Safari and it worked

Biggi0001 OP

Dec ’18

Still happening. Few minutes ago.

minkhantlu OP

Jan ’19

Luckily found out solution.
Apple somehow removed all appManager role user from appStoreConnect.
Our app admin have to re-add our app manager role and it is now perfectly working for me.

turnera30 OP

Jun ’19

None of the above fixes are working for me. Still awating a fix... This is my first time using app store connect, and right after using Google Play Console (also for the first time) this is such a nightmare.

PanSlinivka OP

Jan ’20

Same here i've third party soft for electronic signature. When i uninstalled it works perfectly. Apple you should be more friendly, we canno't uninstall softwares we need because your web don't like it...

dkabashi OP

Oct ’21

I has a similar issue, when I was getting invited to join Apple Developer Program. I tried joining through the invitation link and I would always get the "We can't process your request" message.

The solution was to:

Log in to an iPhone/iPad with that particular Apple id.
Try to install an app.
You will get a terms and condition pop up that you should accept.
Install the app
Wait for a while until Apple fast servers update your status (around 1 hour for me)
Now you should be able to proceed without the weird message.

Gurie OP

Apr ’22

Found solution!!! please open it in landscape mode it will work perfect.