Hi, To ensure the issue is not caused by an error within your app or web service request, please review the following documentation: Wallet Passes Wallet Developer Guide If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Wallet profile on your iOS or watchOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device. Create a Feedback Assistant report with the following information: The serial number of the device. Open Settings > General > About > Serial Number (tap and hold to copy). The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. Open Settings > General > About > SEID (tap and hold to copy). The sysdiagnose gathered after reproducing the issue. The .pkpass file(s), pass signing certificate(s) and pass type identiifier(s) (optional). The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or pass type identifier in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Wallet pass implementation. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

I am currently working on creating a digital wallet for Apple. While I am able to successfully generate the .pkpass file and verify its contents by changing the extension to .zip, I encounter an issue when attempting to open the .pkpass file on an iPhone—it displays the error "File format is not supported." I validated the .pkpass file using https://pkpassvalidator.azurewebsites.net/, and the validation results indicate that everything is correct. Additionally, I manually verified the contents by extracting the zip file, and all the information appears to be in order. I am unable to identify the root cause of this issue. Could you please provide guidance on what might be going wrong?

on a span of 4 months we sent 2 for nfc entitlement requests and refused , no reason nothing . i mean all we want is the ability to use nfc on passes nothing else , no idea why this is so complex . with google you don’t even need a developer account and it’s for free , here we pay and we can’t even get the full functionality the passes offer , we got the hardware and the solution but we find out we need an nfc entitlement to allow passes to have nfc ? i mean our use case is very simple instead of having barcode on the passes we want them to be via nfc and we already got the nfc hardware but we find out we need nfc entitlement which we tried requesting but getting refused with no reason at all. at least tell u what is the problem what how to fix it not outright refuse without any reason at all. if anyone got any solution please provide.

We are currently developing a wallet solution that uses the iOS EEA HCE API’s, during the testing of enabling our wallet as the system default wallet, we are being presented with an iOS system alert that states: “Change the default contactless app? You can double-click to use cards in your default app. If Apple Wallet is not your default wallet app, you’ll need to open Wallet to use its cards, keys and tickets. Express Mode will continue to work when iphone is held near a compatible reader” Please can you advise how we can prevent Apple Pay’s express mode from intercepting the customers preferred wallet actions including transit payments. If this is not possible please can you provide the rationale for this not being possible given the Digital Marketing Act interoperability guidelines and EU Commitments in case AT.40452.

This post contains sensitive language. Please revise it in order to continue.Hello, We are working on digital key style application using custom communication with HCE (Host Card Emulation). We have a working solution but there is one issue - if our application is not selected as default NFC application our users may see Wallet popup when there's no active presentment intent in our application. I didn't find in documentation any information how to stop Wallet from activating. I found there's requestAutomaticPassPresentationSuppression method in PassKit, it requires special permission, however I am not sure if it can be used in this situation, as there's no information how it will impact HCE communication in our application. I'll be greatful for any advice. Regards, Valdemar

Despite signing out of my sandbox Apple ID and disabling Developer Mode, my Wallet still appears to be in sandbox mode, and I’m unable to add any real payment cards. I have already tried the following steps: Signed out of all sandbox and developer accounts Turned off Developer Mode Restarted the device Reset all settings Updated to the latest iOS version Removed any configuration profiles Unfortunately, none of these actions helped. The Wallet interface still displays “sandbox” and rejects real cards.

I've been using Apple's push service for pass notifications for years (since 2012) and everything has been working fine until recently. With no code changes, the push service has stopped working. Passes can still be installed on the device and pull to refresh does get the updates and highlights changes properly, so the pass signing is working properly, it's just the push notices don't seem to be getting to the device. I am getting log messages back from the APNS, and fwrite is returning the number of bytes written so I don't think there are any authentication issues. I'm using PHP on my own web server in case that's relevant. I also disabled rate limiting in the developer settings on my device to make sure that isn't the issue. I've also verified there are no outstanding messages in the feedback service (which also works fine without any errors). In fact, there are no errors and acting like everything is working which is why it is frustrating to troubleshoot since the problem seems to be between Apple and the device. I don't know if this may be related, but I know I saw this post from apple about a certificate change: https://developer.apple.com/news/?id=09za8wzy I have checked that the server has the new certificate per the instructions in this post: https://developer.apple.com/forums/thread/772665 Still no push updates work, however the Lock Screen location messages do appear and pass update notifications do appear on the Lock Screen correctly but only after pulling to refresh on the back of the pass. Does anyone have any ideas on how to fix or even start troubleshooting why the pushes aren't being delivered to the phone?

When downloading a .zip file with a pass package, when trying to open a file it only appears as a file but is not added to the wallt.

Hello, We’re developing a loyalty program using Apple Wallet passes, and everything works except the silent push update flow. Context PassTypeIdentifier: pass.order.com.lealtad.xxxx Device is physical (not simulator) Pass is installed and visible in Wallet Correct pushToken is stored in our backend Push response from APNs: StatusCode: 200 OK apns-id: DBFF9693-D053-AA20-D737-3B24414105F3 WebServiceURL is reachable: https://xxxxx.net GET /passes/{passTypeIdentifier}/{serialNumber} endpoint is implemented and logs all calls No call is received from Apple to GET /passes/... after the push .pkpass is signed and installs correctly push payload json Copiar Editar { "aps": { "content-available": 1 }, "serialNumbers": ["9a4c9376d4"], "updated": true } pass.json json Copiar Editar { "formatVersion": 1, "passTypeIdentifier": "pass.order.com.lealtad.xxxxx", "teamIdentifier": "xxxxxxxx", "serialNumber": "9a4c9376d4xxxxxx", "webServiceURL": "https://xxxxxx.net", "authenticationToken": "xxxxxxxxxxxxxxxxx", ... } We have verified: Pass is installed and contains the correct authentication token. Pass registration via POST /devices/... happens and is logged. Push notifications are sent successfully and received (APNs 200 OK). Our endpoint GET /passes/... responds properly with Authorization: Bearer {{token}}. Certificate used to send the push is the same type as the one used to sign the .pkpass. What could cause Apple Wallet to ignore the push? We would appreciate guidance on what might be preventing Wallet from calling the webServiceURL after a valid push. Is there a way to trace why Apple is not triggering the request? Thanks in advance for your help. Best regards, José Ruiz

We are observing multiple different deviceId values linked to the same user within short timeframes. In some instances, a new deviceId appears every few minutes or hours. We utilize this identifier for managing Apple Wallet pass updates. We would appreciate understanding which scenarios might cause the deviceId to change. Could it be influenced by: Device restoration or factory reset procedures App reinstallation or data clearing iOS version updates iCloud account changes or Apple ID authentication status changes Privacy feature activation (such as App Tracking Transparency or Private Relay) Testing environment usage (simulators or automated testing frameworks) We aim to determine whether this behavior is expected or if it suggests atypical usage patterns. Thank you for your assistance!

For our project we publish and endpoint to update a PKPass from wallet. It works fine. We are facing a problem with expired passes, due to the Automatic Updates configuration in each device our server received a lot request included those from expired passes. I cannot find any configuration inside the pass to avoid this request to my server.

Hello, We are trying to provision in apple wallet, I am getting an error "Card can not be added". Please check below and let me know if I am missing anything. SEID: 04401D7BCE578001930001236930311377D86C15D956BBA1 TimeStamp: 2025-08-18 11:53:04.570431-0500. CST Last 4 FPAN: 2345 Thanks

Good day) Colleagues, please tell me how can I change the notification on the locked screen "pass changed" in PKPASS when changing several fields? Thank you very much for your answer

We have Wallet and Watch application on iPhone. Both of them can add card and then waiting for activation. However, When the same card is added to Wallet and Watch respectively, waiting for the app-to-app mode to be activated. Client doesn't aware the source application. Because deeplink is exactly the same. Any adivse how does the client have to choose which card to activate?

My application is from a bank that provides payment passes, and when I try to retrieve passes already enrolled in the wallet, it always returns empty. Is there something I need to configure for it to work? This is what I've tried, and it hasn't worked: let pkPassLibrary = PKPassLibrary() let paymentPasses = pkPassLibrary.passes(of:.payment) let pkPassLibrary = PKPassLibrary() let paymentPasses: [PKSecureElementPass]=pkPassLibrary .passes(of: .secureElement) .compactMap { $0 as? PKSecureElementPass }

I'm creating an event ticket Apple Wallet Pass and setting a light-coloured background image. When I do this, it automatically sets the foregroundColor to white, even when I explicitly set it to black. What's strange is that on my Mac, the foregroundColor appears as intended, and I can set it to any color I want, but when I AirDrop the pass to my iPhone, it sets the color to white, regardless of what I set the foregroundColor to. This means the text becomes completely illegible for my users, with white text on a white background image. If I remove the background image, the foregroundColor works fine. Is there a way to have a light-colored background image with dark text, or am I forced to have a dark-colored background image? Here are the colors in my pass.json: backgroundColor: "rgb(255, 255, 255)" foregroundColor: "rgb(0, 0, 0)" labelColor: "rgb(0, 0, 0)" I've attached what the pass looks like on my Mac and my iPhone.

We are getting vulnerabilities for passkit generator, used for apple wallet creation. Could you please suggest how to resolve this issue In our system we updated MIME with latest version but passkit is referring older version 1.4.1 npm audit report mime <1.4.1 Severity: high mime Regular Expression Denial of Service when MIME lookup performed on untrusted user input - https://github.com/advisories/GHSA-wrvr-8mpx-r7pp No fix available node_modules/mime passkit * Depends on vulnerable versions of mime node_modules/passkit 2 high severity vulnerabilities Some issues need review, and may require choosing a different dependency.

My application is from a bank that provides payment passes, and when I try to retrieve passes already enrolled in the wallet, it always returns empty. Is there something I need to configure for it to work? This is what I've tried, and it hasn't worked

I want to be able to retrieve payment form wallet, I've used the PKPassLibrary but it hasn't worked

Hi, We are distributing pk pass files via a web browser. When a user taps Add in the system pass preview, the pass is added successfully, the preview is dismissed, and the user remains in the browser. From a user experience perspective, we would like to better guide users to their newly added pass in Apple Wallet. Is there a supported API, URL scheme, or documented mechanism that allows a web-based flow to transition the user to the Wallet app after a pass has been added? If direct app transitions are not supported in this scenario, what is the recommended best practice for helping users locate and open their newly added pass in Wallet? Thank you for your guidance.