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Help - Being Ghosted by Apple during account migration!
Hello, I am seeking advice regarding an ongoing issue with my Apple Developer account migration. I have a productivity app on the App Store with over 5,000 users. Due to its growth, I initiated a migration from an individual to a business account on October 13th. As a result, certain account functionalities are currently disabled, including Xcode Cloud, which prevents me from releasing updates or bug fixes. During the process, my company website was initially rejected for being a "holding page." I updated the site to address any potential concerns and resubmitted it for review. Subsequently, I was asked for proof of employment. As the founder of the UK Ltd company, I provided the relevant documentation and proof. However, I received a duplicate request for the same information, which I provided again. It has now been nearly three weeks without an update. I have paying users and a delayed feature launch, leaving my business operations effectively blocked. I have attempted to follow up daily and have also reached out to ExecutiveEscalations@group.apple.com. If anyone has suggestions on how to proceed or escalate this further, I would greatly appreciate your input. Best regards, David
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Unable to Open Apple Ads Account
Hi. I'm not sure this is relevant for developer forums. But I'm not sure where else to turn. I've been trying to open an Apple Ads account for nearly a month. Every time I try to submit the form, I get "Server encountered an error processing your request" followed by reason code: befe5482-e13e-4439-ae0d-badb3ca398a7_1767983516160.C67AC66. I can't contact Apple Ads, because every time I try to fill in the contact form I get "Please correct the errors below". But there are no errors to correct. I've tried every possible combination of phone number formatting, special characters, spaces and all the usual suspects. Nothing works. I have a UK developer account in good standing. No issues, 2 live apps. I have reached out to Developer Support. No reply. I reached out to regular consumer support. They suggested Developer Support. I've got an app I'm trying to market and a budget ready to spend. Any ideas anyone?
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Jan ’26
Help - Being Ghosted by Apple during account migration!
Hello, I am seeking advice regarding an ongoing issue with my Apple Developer account migration. I have a productivity app on the App Store with over 5,000 users. Due to its growth, I initiated a migration from an individual to a business account on October 13th. As a result, certain account functionalities are currently disabled, including Xcode Cloud, which prevents me from releasing updates or bug fixes. During the process, my company website was initially rejected for being a "holding page." I updated the site to address any potential concerns and resubmitted it for review. Subsequently, I was asked for proof of employment. As the founder of the UK Ltd company, I provided the relevant documentation and proof. However, I received a duplicate request for the same information, which I provided again. It has now been nearly three weeks without an update. I have paying users and a delayed feature launch, leaving my business operations effectively blocked. I have attempted to follow up daily and have also reached out to ExecutiveEscalations@group.apple.com. If anyone has suggestions on how to proceed or escalate this further, I would greatly appreciate your input. Best regards, David
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Unable to Open Apple Ads Account
Hi. I'm not sure this is relevant for developer forums. But I'm not sure where else to turn. I've been trying to open an Apple Ads account for nearly a month. Every time I try to submit the form, I get "Server encountered an error processing your request" followed by reason code: befe5482-e13e-4439-ae0d-badb3ca398a7_1767983516160.C67AC66. I can't contact Apple Ads, because every time I try to fill in the contact form I get "Please correct the errors below". But there are no errors to correct. I've tried every possible combination of phone number formatting, special characters, spaces and all the usual suspects. Nothing works. I have a UK developer account in good standing. No issues, 2 live apps. I have reached out to Developer Support. No reply. I reached out to regular consumer support. They suggested Developer Support. I've got an app I'm trying to market and a budget ready to spend. Any ideas anyone?
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1
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561
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Jan ’26