Case ID: 102924093872 Case ID: 102924089648 Hi Apple Support Team, I’m reaching out regarding a critical issue that is blocking my app testing and affecting hundreds of users. I cannot receive the two-factor authentication code for my Apple Developer account. My mobile operator has confirmed that SMS messages from Apple are not reaching their network at all. I also receive no calls. Since my account is not logged in on any device, SMS is the only way I can verify my identity - and it’s not working. I have already submitted two support cases but have not received any response yet. Here is the impact this is having right now: • 250+ people are waiting to get access to test my app • 400 users are already using the app • I cannot sign the new agreement that appeared in App Store Connect • Because of this, TestFlight is completely blocked - both the 10,000 user limit and the 100 user internal testing • Even when I add someone to my team and grant them access, it still doesn’t work for them either I have been building this app for almost 7 months. We are in the final testing stage before I plan to release it for sale. Every day without access is a day my users are waiting and I cannot move forward. I am asking you to please help me resolve this as quickly as possible. I really need your support right now. Thank you so much for your time. Best regards, Tata