When we try to add localized info (what's new, description, etc.) we get a whole bunch of errors:
Japanese The app name you entered is already being used for another app in your account. If you would like to use the name for this app you will need to submit an update to your other app to change the name, or remove it from App Store Connect.
Japanese Description couldn’t be saved because another field in this localization is invalid.
Japanese Keywords couldn’t be saved because another field in this localization is invalid.
Japanese Marketing URL couldn’t be saved because another field in this localization is invalid.
Japanese Promotional Text couldn’t be saved because another field in this localization is invalid.
Japanese Support URL couldn’t be saved because another field in this localization is invalid.
Japanese What's New in This Version couldn’t be saved because another field in this localization is invalid.
We have 2 versions of the app on the store, iOS & macOS. Both have the same name, because they're the same app. They predate the ability to add Universal versions of iOS/macOS apps. Could this be the cause of the error? We really don't want to have to change the name of either of them.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store Connect
Localization