Hello is this true?

You’re not alone. We’re a company focused on a single app, and we’re running into the same sign-in loops and inaccessible contact forms. We’ve emailed Apple and sent a recording of the problem, but we’re still trying to reach the right team. We’re actively working through this too. Please keep the thread updated if you find a working route.

Hi bldev, We’re going through a similar situation. Our developer account was terminated, and it’s been deeply distressing because we genuinely haven’t engaged in any dishonest or fraudulent activity. We just want a clear explanation and a fair opportunity to address Apple’s concerns. We don’t have a resolution yet, but I wanted you to know you’re not alone. I hope we both get a fair review and a way forward.

Update, No response yet from any channels.

For context, on October 7, Apple emailed us asking us to visit the Business section in App Store Connect, click “Add User Info,” and follow the prompts. The email also directed us to Apple Developer Support if we had any questions. However, there is no “Add User Info” button visible in our portal. When we follow the contact link provided in the email, it repeatedly redirects without letting us reach support. We’re ready to provide the requested company information, but we need a working way to submit it. We’ve always made a good-faith effort to follow App Review’s guidelines and address any feedback. We’d appreciate the opportunity to understand and resolve Apple’s concerns.

To keep everyone posted, so far has gone no where.

You will get no where sadly. We have no choice at the moment but use our investment we received for seed round to file a letter from a reputable law firm. We don’t want to go this route, but us not being able to update is a liability we are carrying Since our product is a finical product. Users are complaining day by day as the app is more outdated.

You will not get anywhere sadly. They are doing the same to us. and our team secured seed investment round and cannot push out 3.0 we also never broke a single rule, and respected AppStore guidelines, yet we feel mistreated as bigger apps than us are able to be approved.

Same. Sadly, bigger apps are able to get in review no problem and update. Our business and suers are suffering. We have no choice but to seek legal counsel as it's hurting our business.

Yet, to receive an update, via support, via app review or any communication. app id 6753857720

Update, no update just yet. We seen many developers also stuck in this process. while other apps are releasing update after update. Today, we had many user complain as the current store version is slowly getting out dated.

Update, still no response & we closed a seed round just last week. Hopefully Apple can finish review process.

@ariho did you get this resolved? As we are waiting as well for quite some time.

Sadly, we have a financial application, and with finance comes a responsibility to deliver the most up-to-date and reliable version to our users. Unfortunately, this delay is having the opposite effect and leaves our customers on an outdated release longer than intended.

Very strange. We are stuck waiting for review. And a lot of developers are as well. But, the bigger apps tend to be approved and released. Hopefully this gets resolved.