Hello, We are contacting you regarding an issue we are currently experiencing during the App Review process related to In-App Purchases and StoreKit product retrieval. After extensive internal testing and investigation, we believe the behavior we are seeing is identical to the issue discussed in the following Apple Developer Forum thread: https://developer.apple.com/forums/thread/827016 Our application was rejected under Guideline 2.1 - Performance because the subscription plans reportedly failed to load during review. According to the review notes, the In-App Purchase product list appeared empty in the review environment, which prevented the paywall from loading correctly. We would like to provide additional technical context because, despite significant testing efforts on our side, we have been unable to reproduce this behavior outside of the App Review environment. The exact same binary that was reviewed by App Review has been thoroughly tested by us through TestFlight on multiple physical devices, including iPhone and iPad devices, using multiple Sandbox tester accounts and different network conditions. In all of our tests, the subscription system functions correctly and consistently. Specifically, we verified that: StoreKit successfully retrieves all configured subscription products RevenueCat offerings load correctly without timeout or empty states Localized pricing information is displayed properly Subscription packages appear correctly in the paywall UI Purchase flows complete successfully Restore purchases functionality works correctly Products are returned both on cold launch and repeated application launches The issue does not occur intermittently in TestFlight or Sandbox testing on our side We also carefully reviewed our App Store Connect configuration and verified the following items multiple times: All In-App Purchase subscriptions are attached to the submitted app version Product identifiers used in the application code exactly match the identifiers configured in App Store Connect All products are marked as “Cleared for Sale” Paid Applications Agreement has been accepted and remains active Tax and banking information are complete and active Subscription localization settings are configured properly Pricing information is active and visible The products are available in the storefronts being tested The submitted binary is identical to the binary tested successfully through TestFlight Additionally, we implemented defensive handling in the application to minimize the impact of temporary StoreKit failures. The application now includes: Retry logic for offerings retrieval Graceful fallback handling for empty offerings Protection against infinite loading states Additional RevenueCat and StoreKit logging UI fallbacks when products temporarily fail to load Despite these safeguards, the review feedback still indicates that the products are not being returned in the App Review environment. At this point, because the issue cannot be reproduced externally and only appears during App Review, we suspect there may be an intermittent or environment-specific issue affecting StoreKit product retrieval in the review sandbox environment. One important detail is that the exact same build consistently works in TestFlight immediately before and after submission. This makes the behavior particularly difficult for us to diagnose because there appears to be no configuration difference between our successful tests and the App Review scenario. We also understand from Apple documentation and previous App Review communication that In-App Purchases are tested within an Apple-provided sandbox environment. Based on the evidence currently available to us, the failure appears to occur specifically within that review sandbox process rather than within the application logic itself. If possible, we would greatly appreciate assistance with the following: Verifying whether StoreKit product retrieval is functioning correctly in the App Review sandbox environment Confirming whether the review device successfully established communication with App Store sandbox services Providing any available diagnostic logs related to the failed product request Confirming whether the product identifiers were visible to StoreKit during review Sharing any guidance on how we may reproduce the App Review behavior locally Clarifying whether there are known intermittent issues affecting StoreKit product loading during App Review We are fully committed to resolving the issue and ensuring complete compliance with App Store requirements. However, because the issue currently appears environment-specific and non-reproducible from our side, we are struggling to determine what additional changes are necessary. If there are any additional diagnostics, logging methods, StoreKit verification steps, or App Review recommendations you would like us to implement, we would be happy to do so immediately. Thank you very much for your assistance, support, and time. We sincerely appreciate your help in investigating this issue. Best regards, Mert Akgün

Dear Apple Developer Support and App Review Team, I am contacting you regarding a recurring issue that has prevented my application from successfully passing App Review despite extensive testing and multiple attempts to investigate and resolve the problem. The application has been rejected under Guideline 2.1 – Performance because the subscription plans reportedly fail to load during review. According to the review notes, the In-App Purchase product list appears empty on the review device, preventing the paywall from displaying correctly. The main challenge is that this behavior cannot be reproduced outside of the App Review environment. The exact same binary reviewed by App Review has been thoroughly tested through TestFlight on multiple physical iPhone and iPad devices using multiple Sandbox tester accounts, different network conditions, fresh installations, and repeated purchase cycles. In every test, StoreKit successfully retrieves the configured products, RevenueCat offerings load correctly, localized pricing is displayed properly, subscription plans appear in the paywall, purchases complete successfully, and Restore Purchases functions as expected. To eliminate possible configuration issues, I have repeatedly reviewed my App Store Connect setup. All subscription products are attached to the submitted app version, product identifiers exactly match those configured in the application, all products are marked as Cleared for Sale, the Paid Applications Agreement is active, banking and tax information are complete, pricing information is active, and localization settings are properly configured. I have also implemented additional safeguards within the application, including retry logic for product retrieval, fallback states for empty offerings, protection against infinite loading scenarios, and enhanced RevenueCat and StoreKit logging. Despite these efforts, App Review continues to report that no products are being returned during review. After extensive research, I discovered an Apple Developer Forum discussion describing behavior that appears nearly identical to what I am experiencing: https://developer.apple.com/forums/thread/827016 Based on all currently available evidence, the issue appears to occur exclusively within the App Review sandbox environment. The exact same build continues to function correctly in TestFlight immediately before and after submission, making the issue impossible for me to reproduce locally. Unfortunately, this has placed me in a very difficult position as a developer. I am fully committed to fixing any issue that exists within my application. However, I can only resolve problems that I can observe, investigate, and reproduce. At present, I have no access to logs, diagnostics, StoreKit error details, or any information that would explain why products are not being returned during review. Without that information, I have no practical way to determine what additional changes are required. I would also like to note that I have already submitted a Code-Level Support request regarding this issue. Despite providing detailed technical information, I have not received any feedback or guidance from that request. At this point, I have exhausted every available support channel, including App Review messages, Developer Support, the Apple Developer Forums, an appeal, and a Code-Level Support request. Despite my continued efforts, I still do not have the technical details necessary to identify the root cause of the problem. I respectfully request that this matter be escalated to the appropriate team and that my previously submitted Code-Level Support request be reviewed. Any available diagnostic information, StoreKit logs, product retrieval details, or guidance on reproducing the issue would be greatly appreciated. Thank you for your time and consideration. I sincerely appreciate any assistance you can provide in helping investigate this issue and move the review process forward. Case ID: 20423744 Kind regards, Mert Akgün

Dear Apple Review and Developer Support Teams, I would also like to invite other developers who have experienced similar issues to share their experiences and support this discussion. If you have encountered App Review rejections that could not be reproduced outside the review environment, prolonged periods without meaningful feedback, or difficulties obtaining technical clarification, I encourage you to add your voice. The purpose is not to criticize the review process, but to highlight a challenge that affects many developers and to help ensure that these concerns receive the attention they deserve. The more developers who share their experiences, the easier it becomes to identify patterns, improve communication, and work toward solutions that benefit both Apple and the developer community. Together, we can help make sure these issues are heard, investigated, and addressed constructively. Thank you for your time and consideration. Kind regards, Mert Akgün

Hello App Review Team, Our app submission has been stuck in the “Waiting for Review” status for an extended period, and we would like to kindly ask whether there is any issue or additional action required from our side. We have already uploaded the latest build and verified the In-App Purchase configuration in App Store Connect. Since the status has not changed, we wanted to check if the submission queue is functioning normally or if there is anything preventing the review from starting. We would appreciate any clarification or guidance you can provide. Submission ID: 85a6b879-5218-4f2c-b444-de09d148268e Apple ID: 6766198981 Best regards, Mert Akgün

I would like to explain the current situation regarding our subscriptions and ask a few clarification questions to ensure that our implementation fully complies with App Store requirements. Current Status We have successfully configured our subscriptions in App Store Connect. All subscription products currently appear as “Waiting for Review.” Paid Apps Agreement has been accepted and is active. Banking and tax information are completed and active. RevenueCat integration is working correctly. In TestFlight, the app is now able to: Fetch products successfully Display localized Turkish pricing Open the native Apple purchase sheet Start sandbox purchase flow successfully We can now see Apple’s native TestFlight subscription purchase popup with the correct products and prices, which indicates that StoreKit communication is functioning correctly. However, we are still confused about the review/submission relationship between: The app version submission The first subscription review Existing “Waiting for Review” subscription states Questions Since the subscriptions already show “Waiting for Review,” does this mean they are correctly attached to the currently reviewed app version? Or do we still need to create an entirely new app version submission and manually re-add all subscriptions from the “In-App Purchases and Subscriptions” section before review can continue? The subscriptions are already accessible in TestFlight sandbox purchase flow. Does this confirm that our StoreKit configuration is now technically valid for review? If there is still a configuration issue on our side, could you please clarify exactly which step is missing: attaching subscriptions to a specific binary, submitting the first subscription with a new app version, or another App Store Connect configuration requirement? Our goal is to fully comply with App Store policies and avoid submitting another incorrect review build.

Hello, We are experiencing the exact same behavior described in the following Apple Developer Forum thread: https://developer.apple.com/forums/thread/827016 The issue appears to be isolated to the App Review environment and matches our current rejection under Guideline 2.1 - Performance. On our side, the subscription system is functioning correctly and consistently in TestFlight using the exact same build that was reviewed. We tested on multiple physical devices using Sandbox tester accounts and confirmed that: StoreKit successfully returns all subscription products RevenueCat offerings load correctly Localized pricing is displayed properly Purchases complete successfully Restore purchases also work as expected However, during App Review, the review notes indicate that the product list is empty, which causes the paywall to fail loading. We would like to emphasize that: The In-App Purchases are attached to the submitted app version Product identifiers exactly match between App Store Connect and the application code Agreements, tax, and banking information are active The products are marked as available for sale The same binary works correctly in TestFlight Because the issue cannot be reproduced outside the review environment, we currently have no reliable way to diagnose or validate a permanent fix. At this point, we suspect there may be an intermittent StoreKit product retrieval issue affecting the App Review environment specifically. If possible, could you please: Verify whether StoreKit product retrieval is functioning correctly in the review sandbox environment Share any diagnostic logs related to the failed product request Confirm whether the review device successfully connects to App Store sandbox services Provide any additional guidance for reproducing the App Review behavior locally We are fully committed to resolving the issue and ensuring compliance with App Store requirements, but currently the behavior appears environment-specific and non-reproducible from our side. Thank you very much for your assistance and support. Best regards, Mert Akgün