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Comment on Subscriptions fail to load during App Review but work correctly in TestFlight
Experiencing the same. I have already submitted an appeal and provided detailed information explaining why I believe the app complies with the App Review Guidelines. I also responded to all requests for additional information. Unfortunately, I haven’t received any feedback or update regarding the appeal. Since the issue cannot be reproduced in TestFlight or Sandbox and only occurs during App Review, I would appreciate having the appeal escalated to the App Review Board for further investigation.
Jun ’26
Comment on App rejected repeatedly: Subscriptions fail to load in Review but work perfectly in TestFlight
Experiencing the same issue. The exact build works perfectly in TestFlight: StoreKit products load, RevenueCat offerings populate, prices appear correctly, and purchases complete successfully. All product IDs, agreements, tax, banking, and IAP configurations have been verified. However, during App Review, the product list is reported as empty. Did Apple ever identify the cause, acknowledge an environment issue, or did resubmitting eventually resolve it? Any insight would be greatly appreciated.
Jun ’26
Comment on StoreKit Product Retrieval Issue During App Review
Thank you for your response. I would like to clarify that I have already submitted a Code-Level Support request through the provided link. Unfortunately, I never received any feedback or follow-up. I have also contacted App Review, Developer Support, submitted an appeal, and posted on the Developer Forums. Despite exhausting all available channels, I have been unable to obtain technical guidance or diagnostic information. I respectfully request escalation of this matter. Case ID: 102913053791
Topic: StoreKit SubTopic:
StoreKit, In-App Purchase, and App Store Server API Q&A
Jun ’26
Comment on Subscriptions fail to load during App Review but work correctly in TestFlight
Experiencing the same. I have already submitted an appeal and provided detailed information explaining why I believe the app complies with the App Review Guidelines. I also responded to all requests for additional information. Unfortunately, I haven’t received any feedback or update regarding the appeal. Since the issue cannot be reproduced in TestFlight or Sandbox and only occurs during App Review, I would appreciate having the appeal escalated to the App Review Board for further investigation.
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Jun ’26
Comment on App rejected repeatedly: Subscriptions fail to load in Review but work perfectly in TestFlight
Experiencing the same issue. The exact build works perfectly in TestFlight: StoreKit products load, RevenueCat offerings populate, prices appear correctly, and purchases complete successfully. All product IDs, agreements, tax, banking, and IAP configurations have been verified. However, during App Review, the product list is reported as empty. Did Apple ever identify the cause, acknowledge an environment issue, or did resubmitting eventually resolve it? Any insight would be greatly appreciated.
Replies
Boosts
Views
Activity
Jun ’26
Comment on StoreKit Product Retrieval Issue During App Review
Thank you for your response. I would like to clarify that I have already submitted a Code-Level Support request through the provided link. Unfortunately, I never received any feedback or follow-up. I have also contacted App Review, Developer Support, submitted an appeal, and posted on the Developer Forums. Despite exhausting all available channels, I have been unable to obtain technical guidance or diagnostic information. I respectfully request escalation of this matter. Case ID: 102913053791
Topic: StoreKit SubTopic:
StoreKit, In-App Purchase, and App Store Server API Q&A
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Activity
Jun ’26