Hello,
We are experiencing the exact same behavior described in the following Apple Developer Forum thread:
https://developer.apple.com/forums/thread/827016
The issue appears to be isolated to the App Review environment and matches our current rejection under Guideline 2.1 - Performance.
On our side, the subscription system is functioning correctly and consistently in TestFlight using the exact same build that was reviewed. We tested on multiple physical devices using Sandbox tester accounts and confirmed that:
StoreKit successfully returns all subscription products
RevenueCat offerings load correctly
Localized pricing is displayed properly
Purchases complete successfully
Restore purchases also work as expected
However, during App Review, the review notes indicate that the product list is empty, which causes the paywall to fail loading.
We would like to emphasize that:
The In-App Purchases are attached to the submitted app version
Product identifiers exactly match between App Store Connect and the application code
Agreements, tax, and banking information are active
The products are marked as available for sale
The same binary works correctly in TestFlight
Because the issue cannot be reproduced outside the review environment, we currently have no reliable way to diagnose or validate a permanent fix.
At this point, we suspect there may be an intermittent StoreKit product retrieval issue affecting the App Review environment specifically.
If possible, could you please:
Verify whether StoreKit product retrieval is functioning correctly in the review sandbox environment
Share any diagnostic logs related to the failed product request
Confirm whether the review device successfully connects to App Store sandbox services
Provide any additional guidance for reproducing the App Review behavior locally
We are fully committed to resolving the issue and ensuring compliance with App Store requirements, but currently the behavior appears environment-specific and non-reproducible from our side.
Thank you very much for your assistance and support.
Best regards,
Mert Akgün
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags: