Hello, Thank you for your response. I would like to clarify that I have already submitted a Code-Level Support request through the link you provided. Unfortunately, despite following the recommended process and providing detailed information regarding the issue, I have not received any feedback, guidance, or follow-up from that request. At this point, I have exhausted all available support channels, including App Review messages, Developer Support cases, the Apple Developer Forums, an appeal, and a Code-Level Support request. Despite my continued efforts, I have been unable to obtain the technical information necessary to understand or resolve the issue. I am fully committed to addressing any problem within my application. However, the issue cannot be reproduced in TestFlight, occurs only during App Review, and I have not been provided with any logs, diagnostics, or technical details that would allow me to investigate further. I respectfully request that this matter be escalated to the appropriate team or that someone review the previously submitted Code-Level Support request so that I may receive the assistance needed to move forward. Thank you for your time and consideration. Case ID: 102913053791 Kind regards, Mert Akgün

Hello, Did you ever receive any clarification from Apple or find a reliable solution/workaround for this? In particular, we would really appreciate knowing: Whether the issue eventually resolved on its own Whether resubmitting helped Whether attaching IAPs differently fixed it Whether Apple acknowledged an environment-side issue Whether any StoreKit or RevenueCat changes actually solved it Any update would be greatly appreciated since we are currently blocked by the same problem. Thank you.

Hello, We are currently experiencing almost the exact same issue. On our side, everything works correctly in TestFlight using the same reviewed build: StoreKit products load successfully RevenueCat offerings populate correctly Localized prices appear properly Purchases and restore flows complete without issues However, during App Review, the reviewer reports that the product list is completely empty and the paywall fails to load. We also verified: Product IDs match App Store Connect exactly Products are attached to the submitted version Paid Apps Agreement, tax, and banking are active Products are Cleared for Sale The issue cannot be reproduced locally or through Sandbox testing At this point, it really seems like there may be an App Review sandbox/environment issue affecting StoreKit product retrieval intermittently. Did you ever receive any clarification from Apple or find a reliable solution/workaround for this? In particular, we would really appreciate knowing: Whether the issue eventually resolved on its own Whether resubmitting helped Whether attaching IAPs differently fixed it Whether Apple acknowledged an environment-side issue Whether any StoreKit or RevenueCat changes actually solved it Any update would be greatly appreciated since we are currently blocked by the same problem. Thank you.

Hello, We are contacting you regarding an issue we are currently experiencing during the App Review process related to In-App Purchases and StoreKit product retrieval. After extensive internal testing and investigation, we believe the behavior we are seeing is identical to the issue discussed in the following Apple Developer Forum thread: https://developer.apple.com/forums/thread/827016 Our application was rejected under Guideline 2.1 - Performance because the subscription plans reportedly failed to load during review. According to the review notes, the In-App Purchase product list appeared empty in the review environment, which prevented the paywall from loading correctly. We would like to provide additional technical context because, despite significant testing efforts on our side, we have been unable to reproduce this behavior outside of the App Review environment. The exact same binary that was reviewed by App Review has been thoroughly tested by us through TestFlight on multiple physical devices, including iPhone and iPad devices, using multiple Sandbox tester accounts and different network conditions. In all of our tests, the subscription system functions correctly and consistently. Specifically, we verified that: StoreKit successfully retrieves all configured subscription products RevenueCat offerings load correctly without timeout or empty states Localized pricing information is displayed properly Subscription packages appear correctly in the paywall UI Purchase flows complete successfully Restore purchases functionality works correctly Products are returned both on cold launch and repeated application launches The issue does not occur intermittently in TestFlight or Sandbox testing on our side We also carefully reviewed our App Store Connect configuration and verified the following items multiple times: All In-App Purchase subscriptions are attached to the submitted app version Product identifiers used in the application code exactly match the identifiers configured in App Store Connect All products are marked as “Cleared for Sale” Paid Applications Agreement has been accepted and remains active Tax and banking information are complete and active Subscription localization settings are configured properly Pricing information is active and visible The products are available in the storefronts being tested The submitted binary is identical to the binary tested successfully through TestFlight Additionally, we implemented defensive handling in the application to minimize the impact of temporary StoreKit failures. The application now includes: Retry logic for offerings retrieval Graceful fallback handling for empty offerings Protection against infinite loading states Additional RevenueCat and StoreKit logging UI fallbacks when products temporarily fail to load Despite these safeguards, the review feedback still indicates that the products are not being returned in the App Review environment. At this point, because the issue cannot be reproduced externally and only appears during App Review, we suspect there may be an intermittent or environment-specific issue affecting StoreKit product retrieval in the review sandbox environment. One important detail is that the exact same build consistently works in TestFlight immediately before and after submission. This makes the behavior particularly difficult for us to diagnose because there appears to be no configuration difference between our successful tests and the App Review scenario. We also understand from Apple documentation and previous App Review communication that In-App Purchases are tested within an Apple-provided sandbox environment. Based on the evidence currently available to us, the failure appears to occur specifically within that review sandbox process rather than within the application logic itself. If possible, we would greatly appreciate assistance with the following: Verifying whether StoreKit product retrieval is functioning correctly in the App Review sandbox environment Confirming whether the review device successfully established communication with App Store sandbox services Providing any available diagnostic logs related to the failed product request Confirming whether the product identifiers were visible to StoreKit during review Sharing any guidance on how we may reproduce the App Review behavior locally Clarifying whether there are known intermittent issues affecting StoreKit product loading during App Review We are fully committed to resolving the issue and ensuring complete compliance with App Store requirements. However, because the issue currently appears environment-specific and non-reproducible from our side, we are struggling to determine what additional changes are necessary. If there are any additional diagnostics, logging methods, StoreKit verification steps, or App Review recommendations you would like us to implement, we would be happy to do so immediately. Thank you very much for your assistance, support, and time. We sincerely appreciate your help in investigating this issue. Best regards, Mert Akgün

Hello, We are experiencing the exact same behavior described in the following Apple Developer Forum thread: https://developer.apple.com/forums/thread/827016 The issue appears to be isolated to the App Review environment and matches our current rejection under Guideline 2.1 - Performance. On our side, the subscription system is functioning correctly and consistently in TestFlight using the exact same build that was reviewed. We tested on multiple physical devices using Sandbox tester accounts and confirmed that: StoreKit successfully returns all subscription products RevenueCat offerings load correctly Localized pricing is displayed properly Purchases complete successfully Restore purchases also work as expected However, during App Review, the review notes indicate that the product list is empty, which causes the paywall to fail loading. We would like to emphasize that: The In-App Purchases are attached to the submitted app version Product identifiers exactly match between App Store Connect and the application code Agreements, tax, and banking information are active The products are marked as available for sale The same binary works correctly in TestFlight Because the issue cannot be reproduced outside the review environment, we currently have no reliable way to diagnose or validate a permanent fix. At this point, we suspect there may be an intermittent StoreKit product retrieval issue affecting the App Review environment specifically. If possible, could you please: Verify whether StoreKit product retrieval is functioning correctly in the review sandbox environment Share any diagnostic logs related to the failed product request Confirm whether the review device successfully connects to App Store sandbox services Provide any additional guidance for reproducing the App Review behavior locally We are fully committed to resolving the issue and ensuring compliance with App Store requirements, but currently the behavior appears environment-specific and non-reproducible from our side. Thank you very much for your assistance and support. Best regards, Mert Akgün