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App removed from Top Charts after DPLA notice, What now?
I got a “DPLA violation” email. About an hour later my app disappeared from Top Charts in multiple countries. The app is still live, searchable, and on the product page it still says “Chart No.2 – Education.” I only posted it on Reddit and made lifetime free to get feedback from the community. Here's the email: "Notification of Apple Developer Program License Agreement (“DPLA”) violation: Hello xx, We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership." The weird part: • The product page still shows ranks like “Chart No.2 – Education” (Hong Kong, and similar positions in a few other countries). • Search still finds the app normally. • But in the actual Top Charts lists the app is gone. Territories affected (so far): Hong Kong, Taiwan, Macao, South Korea, Singapore, Malaysia, Portugal and a few more. I did not buy installs, did not pay for reviews, did not gate features behind ratings. After the email I double checked and removed any copy that could be read as an incentive for reviews, just in case. I have already emailed Support (Search & Discoverability and App Review). I am waiting, but thought I should ask here too. My questions 1. Has anyone else seen their app silently removed from charts right after a DPLA warning? 2. Did it come back on its own? How long did it take? 3. Is there anything specific I should fix besides waiting and cleaning wording? 4. Is there an official appeal path for chart suppression, not full removal? Reddit posts for context: • https://www.reddit.com/r/iosapps/comments/1m4klxs/giving_away_lifetime_free_for_limited_time_i/ • https://www.reddit.com/r/SideProject/comments/1m5d7gh/im_giving_away_free_lifetime_access_for_my/ Thanks in advance for any guidance or shared experience.
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Jul ’25
Unable to Renew Developer Membership - Urgent Help Needed
Hello, I'm facing a critical issue with renewing my Apple Developer membership, and I'm seeking urgent assistance. Here's a summary of my situation: As an iOS developer, I've found that the renew button is nowhere to be found in the Developer apps or on the website. Despite having correct payment methods and sufficient funds, I can't renew my account. I've tried multiple approaches, including: Using both iPhone and Mac Developer App / App Store Trying different browsers Reaching out to support via chat and phone Contacting the US support team directly After nearly 10 days of waiting, the response I received was simply a link to the renewal page, which I had already checked countless times. This response indicates that my situation was not thoroughly reviewed. Meanwhile, my apps have been removed from the store, causing daily financial losses. Waiting indefinitely for a resolution without any clear timeframe is extremely frustrating. Has anyone else faced similar challenges? If you have found a solution, your insights would be greatly appreciated. Any assistance from the community or from Apple Support is urgently needed. Thank you.
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Jul ’24
My Developer Account Has Expired, No Option to Renew
Hello, My developer account has expired, and I can't renew it. Despite checking on both my iPhone and Mac App Store, my subscription doesn't show up in the subscription list. The renew button is missing in the Developer app on both iPhone and Mac, and it’s also absent on the website: https://developer.apple.com/account. I’ve tried logging in and out multiple times on both devices. I’ve even contacted Apple Support, but haven’t received any response. My apps are at risk of being removed from the store. I’m in the middle of an important project and can't even publish a TestFlight version. It's incredibly frustrating. It's disappointing that such a large company like Apple could have such a glaring issue. Can anyone please suggest a way to fix this?
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Jul ’24