I'm hoping someone from Apple or another developer has some advice. I have an app update that has been stuck in "Waiting for Review" for 12 days. This is not a new app, it's a small update whose primary purpose is to fix a critical bug that's affecting my users. Here's what I've already tried: Submitted two expedite review requests through the official form (I rarely use this process, so it's not something I've abused). Emailed App Review support twice to explain the situation. So far, I've received no response to either the expedite requests or the emails. At this point, users are continuing to experience a bug that has already been fixed, but I have no way to get the update to them. It's hurting the user experience, causing me to lose users, and is directly impacting my revenue. Has anyone experienced something similar recently? Is there anything else I can do besides waiting? I'd really appreciate any guidance, and if anyone from Apple is reading this, I'd be grateful if someone could look into this situation.

I am unable to load newly created auto-renewable subscriptions in the StoreKit sandbox environment. The issue occurs in multiple apps under my developer account and is reproducible both in the iOS Simulator and on a physical device. StoreKit consistently returns an empty product list without reporting an error. I have attempted to load the subscriptions in two ways: Directly using their product identifiers Using SwiftUI’s SubscriptionStoreView with the subscription group ID Neither method returns any products. Troubleshooting steps already completed Confirmed that the bundle identifiers and app versions match between Xcode and App Store Connect Confirmed that the subscription groups and subscriptions are in the Prepare for Submission state Added all required subscription metadata, including review screenshots Changed the bundle identifier in both Xcode and App Store Connect Created new subscription groups with new product identifiers Confirmed that the Paid Apps Agreement is active Confirmed that the scheme’s StoreKit configuration is set to None Tested on an iOS 17.5 Simulator Tested on a physical device running iOS 26.5.2 Confirmed that my Apple Developer Program membership is active and has several months remaining Because the same issue affects two separate apps, I suspect that it may be related to my developer account or the StoreKit sandbox rather than an app-specific implementation problem. Developer account Team ID: 2H346S9B67 First app Bundle ID: com.sajjadalhusseini.photo-cleaner Apple App ID: 6794888780 First subscription group Group ID: 22266157 Product IDs: quest_monthly quest_annual Second subscription group Group ID: 22267268 Product IDs: quest_weekly2 quest_annual2 Second app Bundle ID: com.sajjadalhusseini.babyjournal Apple App ID: 6795026684 Subscription group Group ID: 22267241 Product IDs: com.sajjadalhusseini.babyjournal.monthly com.sajjadalhusseini.babyjournal.yearly Anyone has faced this issue before and know how to fix it? it's seems to be new because I didn't face it with an app I made two weeks ago. Would really appreciate help with this.

Hi, A reviewer rejected my app and asked me to reply in the Resolution Center with an explanation about part of the subscription flow and to provide an additional demo account. I provided the requested information within about 30 minutes of the reviewer’s message. However, it has now been 12 days and I have not heard back from the reviewer. I also sent follow-up messages through App Store Connect and contacted Apple Support via email 5 days ago regarding this issue, but I still haven’t received a response. Is this normal in situations like this? What would be the best thing to do now — keep waiting, or submit a new build? Thank you.