It looks like we've had a couple product refunds in the last 90 days. How do we find out WHY the people requested a refund? It would be good to know if there's a problem that these customers experienced.

How embarrassing, the message actually tells me what to do. 🤦🏼‍♂️

Based on my searching, and pages like this https://developer.apple.com/help/app-store-connect/reference/user-notifications/ I don't think it is possible, but one thing I would really like is to be notified when a new build has been uploaded. Engineering uploads a new build, and then I want to test it, so I have to wait for them to tell me a new build has been added to App Store Connect so that I can add it to the internal beta test test, which is me. If engineering doesn't tell me they uploaded their build I have to keep an eye on the builds section and wait for a new one to appear. Is there a notification system for new builds added to the App Store Connect?

App Store Connect > TestFlight shows that one of our testers experienced some crashing. But why do these crash logs not appear in Xcode? Xcode is set to show the app I have in App Store Connect, but Xcode reports no crash logs.

I have an M3 MacBook Pro, running macOS Sonoma 14.1.1. A tester of our app is running Monterrey, and is experiencing something we can't reproduce, so I need to set up a Monterrey environment. I searched for information here about VMs, and found an article about using VM Frameworks and Xcode, but I am not a programmer in any way. I used to use VMware years ago to host Windows and Linux machines on my Mac, but Google searching leads me to a 2 year old post about Parallels https://www.reddit.com/r/MacOS/comments/tuxfzq/how_can_i_run_macos_monterrey_in_a_virtual/ Can I get a suggestion for how to create and use VMs on Apple Silicon to test older OSs? Thank you.