Developer Account Restricted — No Response for 72+ Hours — Case ID 20000149095871

Question

Anastasiaryzhakova OP

Created 10h

Replies 1

Boosts 0

Participants 1

Hello Apple App Review Team,

We are urgently seeking assistance regarding our Apple Developer account.

Our application was successfully reviewed and approved by Apple on August 23. Shortly afterward, however, the application unexpectedly became unavailable on the App Store, and access to important sections of App Store Connect, including Distribution and TestFlight, disappeared.

We have not received a clear explanation of what caused this restriction.

We immediately contacted Apple and opened Case ID 20000149095871, but more than 72 hours have now passed without a response or any information about the status of the case.

We fully respect the App Store Review Guidelines and have always cooperated with the App Review team. In the past, when reviewers raised concerns, we communicated directly with App Review, clarified how our application works, and promptly made any requested changes.

If there is currently an issue with our application or developer account, we are completely ready to cooperate, provide any information required, make any necessary corrections, or speak with the App Review team by phone.

This situation is having a serious impact on our business and our users, while we currently have no information about what happened or what action is required from us.

Could an Apple App Review staff member please check Case ID 20000149095871 and advise whether the case can be reviewed or escalated to the appropriate team?

We would greatly appreciate any assistance.

Thank you.

Answer 1

Anastasiaryzhakova OP

10h

We have dedicated more than three years to developing this service and building it with a long-term mission in mind. Our goal is not simply to create another dating application, but to help people build meaningful relationships, create families, and support couples in preserving and strengthening those families.

We have invested an enormous amount of time, effort, and resources into this project, and it is extremely important to us.

Throughout these years, we have always treated Apple, the App Store, and the App Review process with great respect. We sincerely value the opportunity to build our product for the Apple ecosystem and have always tried to cooperate openly with the Review team and address any concerns raised.

We therefore respectfully ask for your help in reviewing our situation. We are fully prepared to cooperate, provide any information or clarification required, make any necessary changes, and participate in a phone call with the Review team if that would help resolve the issue.

We sincerely hope that you can help us understand what happened and give us an opportunity to resolve any concerns regarding our account and application.

Anastasia_ryzhakova @icloud.com